Project Manager

Project Manager

Hybrid Schedule - 3 days on-site

Interviews will be in-person.

40 hours per week

Key Responsibilitie

sVendor & Contract Managemen

• tServes as the primary point of contact for the vendor and manages all contractual obligation
• sActs as a key liaison between the PFBC and PGC and the PALS platform vendor to communicate requirements, surface issues, and coordinate enhancement
• sLeads weekly, monthly, and annual vendor performance meetings and special project meeting
• sEnsures deliverables meet quality expectations, timelines, and contract term
• sMaintains documentation of contract amendments, renewals, and change order
• sConducts annual vendor background check reviews and compliance verificati

oSystem Performance Monitorin

• gMonitors and reports on Service Level Agreement (SLA) performance, identifying trends and escalating issues as neede
• dTracks system uptime, downtime, incidents, failures, and root cause analyse
• sReviews and validates System and Organization Controls (SOC) reports, Disaster Recovery (DR) test results, and other vendor provided compliance artifact
• sCoordinates DR test planning, execution, and validatio

nChange Management & Enhancement

• sOversees the change request process, including scoping, prioritization, approvals, and hours trackin
• gDrives planning and delivery of system enhancements and new functionalit
• yMaintains the change request hours budget and provides regular updates to leadershi
• pManages blackout dates, release schedules, and impact assessment
• sConducts lessons-learned session after projects to identify recommendations for improvemen

tTesting & Release Coordinatio

• nPlans and coordinates User Acceptance Testing (UAT) activities with internal teams and the vendo
• rEnsures successful production deployments and validates post-release system performanc
• eFacilitates load testing and accessibility testing to meet state and federal compliance requirement

sCompliance & Governanc

• eEnsures the system and vendor activities adhere to accessibility requirements (such as WCAG/Section 508
• )Monitors compliance with security standards and audit requirement
• sMaintains documentation, risk logs, and operational procedure
• sCoordinates with security, legal, and compliance teams to ensure projects adhere to applicable laws, regulations, and policie
• sSupports audits and reviews related to project activities and system change

sInterpersonal & Leadership Skill

• sDemonstrates exceptional communication skills, providing clear, concise, and actionable information to both technical and nontechnical stakeholder
• sFosters a team-oriented environment and builds collaborative relationships with vendor, agency teams, and leadership by exercising open communication, shared goals, and problem-solving skill
• sMaintains a proactive, solutions-oriented mindset when addressing issues, risks, or system challenges
• .Exhibits strong organizational skills and the ability to manage multiple competing prioritie
• sLeads meetings effectively, ensuring discussions stay on track and that action items, owners, and deadlines are clearly defined, documented, and communicate
• dFosters a team-oriented environment by encouraging open communication, shared goals, and collaborative problem solvin

gSkills & Qualification

• s• PMP Certification (Required
• )• 10 years of experience managing IT vendors and complex systems (Required
• )• Strong understanding of SLAs, contract management, and IT governanc
• e• Knowledge of system testing practices (UAT, load testing, DR testing
• )• Familiarity with accessibility compliance standard
• s• Excellent communication, coordination, meeting facilitation, and problem-solving skill
• s• Ability to manage multiple priorities and maintain strong relationships with vendors and stakeholder
• sThis position is required to report to the PFBC and/or PGC Headquarters in Harrisburg, PA, three days per week or more, depending on meeting schedules. Appropriate office space will be provided
• .The agencies will require in-person, face-to-face interviews only