Bilingual Residential Success Coordinator - Lafayette

Essential Duties/Responsibilities 

1. Individual Advocacy and Coordination of bilingual clients and families

• Manages a caseload of individuals with intellectual and developmental disabilities who live in the community with family or contracted providers.   

• Builds and maintains an in-depth understanding of the individuals on their caseload, including their goals, preferences, and progress. 

• Maintains regular contact with team members, individuals, and families to provide updates, address concerns, and support service delivery.  This includes, but is not limited to, monthly check-ins and quarterly meetings. 

• Effectively resolves concerns and complaints raised by individuals, their families or caregivers.  

1. Service Management and Quality Assurance 

• Acts as a single point of contact ensuring timely communication and collaboration across programs and teams. 

• Reviews programmatic documentation including General Event Records (GERs) in the Electronic Health Record system (EHR) to stay apprised of individual progress. 

• Coordinates services to ensure individuals meet personalized goals, ensuring alignment with Imagine!’s person-centered practices. 

• Meets regularly with service leadership and attends staff meetings to stay informed of individual progress and provide individual specific training. 

• Collaborates with department teams for individuals accessing multiple services, to include developing initial protocols and service plans. 

1. Compliance 

• Ensures implementation of each individual’s Person-Centered Support Plan, attends care team meetings, and responsible for compliance with Rights Modifications and line of sight requirements.  

• Submits Human Rights Committee (HRC) reports for individuals on their caseloads. 

• Maintains current, up-to-date knowledge of applicable regulatory issues and changes that impact program compliance and Imagine! policies and procedures. 

• Assists with the development and ongoing maintenance of Individual Support Plan (ISP) programs. 

• Monitors and tracks data to ensure residential programmatic compliance. 

1. Residential Supports 

• Supervises and provides ongoing support to residential providers (Family Caregivers and Host/Companion Home Providers).  

• Completes in-person monitoring visits to assure the safety of the residential compliance and confirm regulatory compliance at minimum on a quarterly basis. 

• Fulfills on-call responsibilities, including conflict resolution and emergency situations that meet Imagine! standards. 

Other Duties/Responsibilities  

• Participates in organizational efforts to improve processes, collaboration, and quality service delivery. 

• Maintains up-to-date knowledge of Imagine! services, regulatory requirements and industry best practices. 

• Ensures the health and safety of all individuals at the homes.  

• Ensures presentation, including cleanliness and organization, of home(s).  

• Maintains professional relationships with Imagine! stakeholders.  

• Responsible for customer satisfaction for assigned home(s). 

• Performs other duties as assigned.  

Job Qualifications