Regional Operations Manager- Northwest

Imagen Dental Partners is a community of the best players in the game. We surround the industry’s top dental experts with deep business expertise, resulting in the highest performing practices in the nation. We are the home for the exceptional, technology driven dentist. We strive for excellence in all that we do, supporting high achievers who embrace innovation. Founded by highly experienced industry experts we are expanding our footprint at tremendous speed. As a fast-growing startup, we look for people hungry for growth, who get things done, and are energized by a high-intensity environment.

We’re building a culture at Imagen where ‘A’ players can do their best work. Developing powerful leaders and world class culture that generate revolutionary results. That’s why our top priority is creating an environment in which talented people excel, collaborate, and do the most influential work of their careers. We value new ideas, fresh perspectives, and unique voices. Every. Day. We lead. We forge our own path in the marketplace. No one’s been where we’re going. And that’s just how we like it. We strive to make the lives of everyone associated with our partner practices better. To bring a smile to every face. We create community — and inspire that community to become a movement.

We are pioneering our own path to become Dentistry’s top player.

We trust amazing people to do amazing things.

Let’s grow together.

This is a remote position requiring up tp 70% travel.

*At this time we are prioritizing candidates who are located in the Northwest region, Oregon preferred*

As the Regional Operations Manager, you will partner with Imagen supported practices to provide insight into the operational direction for 10 – 15 practices. You would directly impact the growth model for each of the practices you support while implementing strategic initiatives though careful planning and execution of the forecasted budget.

Responsibilities:

• Thinks and Acts Like an Owner: Collaborate cross-functionally to implement tailored growth strategies, manage P&L fundamentals, and solve problems proactively to meet regional targets.
• Mobilizes the Team: Build trust with Office Managers and doctors, provide clear communication on the “why” behind initiatives, and develop high-performing teams through coaching and feedback.
• Delivers Results: Drive compliance, hit performance targets, and ensure operational consistency across practices. Inspire change and manage performance to achieve timely, impactful outcomes.
• Leads Self: Plan effectively, seek feedback, and remain agile in addressing challenges while maintaining resilience.

• Leads all non-clinical operations of the dental offices, including aiding managers in determining appropriate staffing, hiring top talent, and providing leadership to managers on both strategic and day-to-day operational matters.
• Implements best practices and systems that support the achievement of both profit and growth targets.
• Serve as a Primary Contact for the practice team members and provide day-to-day non-clinical operational support.
• Review performance report over multi offices to identify operational opportunities to build sustainable practice growth.
• Assess workforce planning, recruiting, and retention strategy to maintain optimum performance of each supported practice.
• Evaluate real-time analysis of data and implement high-level strategy to increase profitability. Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections.
• Ability to analyze business reporting and create recommendations/actions to the attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue, and profitability (EBITDA) are addressed first.
• Provide coaching and consulting around industry-leading solutions, business and financial needs, clinical growth, execution, and implementation of key initiatives.
• Ability to quickly build rapport, trust, and credibility with team members.
• Build relationships between doctors and their teams by helping them build a culture of success and synergy that allows practices to focus on driving clinical and business excellence.
• Serve as a point of escalation for Office Managers.
• Mentor and coach Office Managers on operational excellence by providing coaching and training around DPMS.

Qualifications:

• 5 years in multi-site dental operations with expertise in financial planning and team development.
• 5 years’ experience in forecasting, planning, and budgeting in a regional capacity.
• 3 year’ experience delivering results through successfully observing, coaching, training, and developing financial sustainability in the practices you support.
• 3 years’ experience driving exceptional relationship management, accountability, adaptability, and resilience.
• Strong knowledge of Dental Software such as Dentrix, Eaglesoft, Open Dental, etc and able to adapt to new software.
• Demonstrated creative problem-solving skills, Strong accounting, financial and operational knowledge.
• Excellent written and verbal communication skills are required.
• Must possess a strong desire to observe, teach, train and develop financial sustainability in the practices that they oversee.
• Ability to travel up to 70% to support your practices.