Operations Manager

General Overview

We are looking for a Practice Operations Manager to join our practice! As a growth-orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice.

What sets us apart?

• Invest in yourself: Health and vision coverage options working 24 hours a week and PTO offered working 30 hours a week.
• Retirement Plan: We invest in your future!
• Professional Growth: We champion professional development. You’ll have opportunities to learn, grow, and interact with other Office Managers.
• Team Spirit: Thrive in a collaborative, team-oriented environment where your contributions are valued and your voice is heard.
  
  

Your Role

Strategic leadership:

• Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success.
• Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice.
• Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections.
• Leverage data insights to inform decision-making and support long-term practice success.
  
  

Team Leadership & Development

• Hire, train, coach, and develop all employees in the practice.
• Facilitate meetings and inspire and empower the team to embrace a growth mindset.
• Encourage professional development opportunities for team members, aligning with both individual and practice goals while staying well-versed in Imagen University courses.
  
  

Patient Experience: Engagement & Marketing

• Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care.
• Monitor patient feedback and leverage tools to improve satisfaction, clinical quality, patient retention through a 5-star experience, and online reputation.
• Follow up with unscheduled treatment cases to drive reactivation and treatment completion.
• Own in-practice responsibilities critical to campaign success, such as online booking readiness and lead conversion.
• Lead local marketing initiatives and monitor performance
  
  

Operational & Revenue Cycle Management (RCM)

• Take full accountability for front desk operations, ensuring excellence in scheduling, insurance verification, financial conversations, billing accuracy, and collections.
• Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed.
• Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at time of service.
• Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS).
  
  

Financial Partnership & Practice Performance

• Own and manage the practice budget.
• Manage practice expenses.
• Execute strategies to optimize revenue, improve billing processes, and strengthen collection opportunities.
• Collaborate with the finance team to understand financial results and opportunities for sustainable growth.
• Support annual budgeting and forecasting process by providing data, insights and accountability on practice-level metrics.
• Productively identify inefficiencies or missed revenue opportunities and lead solutions in collaboration with central support teams (Finance, Billing, RCM).
• Review and verify daily financial reports to ensure accurate cash handling and financial integrity.
  
  

Other

• Execute other related responsibilities as assigned by leadership to support practice operations and practice success.
  
  

Qualifications

• Proven experience as a Dental Office Manager or a similar leadership role with a demonstrated track record of driving growth for 2 years.
• Ability to work 5 days every week.
• Entrepreneurial mindset with a focus on innovation and continuous improvement.
• Excellent analytical skills and the ability to leverage data for strategic decision-making.
• Proficiency in providing effective leadership by inspiring and motivating teams.
• Experience managing the full revenue cycle, including insurance claims, collections, and patient billing is preferred.
  
  

Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.

We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.