What are the responsibilities and job description for the FRONT DESK NIGHT AGENT JOB position at Image Hotel Management?
Why You'll Love This Job
Our Avid an IHG Hotel Kalamazoo is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!
8 hour shifts
Day or Night availability.
Benefits
8 hour shifts
Day or Night availability.
Benefits
- Medical, Dental, and Vision Insurance for Full Time Staff
- Life Insurance for Full Time Staff
- 401(k) Retirement Plan
- Paid Time Off
- Employee discount
Responsibilities
- Exceptional guest service delivery with problem resolution ability
- Excellent communication and phone skills
- Process all guest check-ins, check-outs, room assignments, and room change/guest requests
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
- Account balancing & cash handling
- Ability to understand and uphold hotel and brand standards and expectations
- General office up keeping and ensuring public areas are cleaned and replenished as needed
- Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
- Computer skills
- Ensure night audit process is completed and checked
- Setting up breakfast
- Acting as MOD on property overnight
- Capacity to stand or walk for an extended period of time.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Skills & Qualifications
- Superior customer service skills including problem solving and ability to multi-task
- Strong attention to detail, good follow through, and communication skills
- Previous hotel or customer service experience preferred
- Previous customer service experience preferred