What are the responsibilities and job description for the Account Manager position at ILS?
Company Description
ILS helps clients optimize the advantages of commercial software by providing expert guidance and solutions. The company specializes in assisting software providers to effectively manage and deploy their cloud solutions within highly regulated environments. ILS is committed to delivering exceptional value and innovative services to its clients, ensuring compliance and efficiency in cloud operations. Their expertise supports software companies in navigating complex regulatory landscapes.
Role Description
This is a full-time hybrid role for an Account Manager, based in Reston, VA, with opportunities for occasional work from home. The Account Manager will oversee client accounts, build and maintain strong client relationships, and ensure customer satisfaction. Responsibilities include understanding client needs, coordinating with internal teams, providing strategic recommendations, and driving client retention and growth. The role also involves tracking customer metrics, preparing reports, and resolving client issues efficiently.
Qualifications
- Experience in account management, client relationships, and customer retention management
- Strong problem-solving, analytical, and strategic thinking skills
- Proficiency in communication, negotiation, and presentation skills
- Familiarity with cloud software solutions, technology, and regulatory environments
- Demonstrated ability to manage multiple accounts and meet deadlines
- Proficiency in reporting tools and software applications
- Bachelor's degree in Business Administration, Marketing, or a related field
- Previous experience in the software, technology, or SaaS industry is a plus