What are the responsibilities and job description for the Host / Hostess position at IHOP?
Job Brief:
Our restaurant is looking for a host with remarkable hard skills and engaging people skills.
The right person for this job should be able to multitask food and beverage orders and deliveries, but not only that. Our restaurant prides itself in providing excellent service, which is why we are looking for a host who will treat our guests with attentiveness, patience, and a positive attitude.
Host greets (both arriving and departing) and seats all guests in a friendly manner and assists in maintaining the overall guest flow of the restaurant. All our hosts are also responsible for handling cash and credit card transactions.
To help our restaurant provide a pleasurable dining experience, a good server should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.
Responsibilities:
- Greeting, seating, and escorting guests.
- Opens door for guests arriving and departing.
- Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
- Process To-Go and Delivery Orders
- Manage Wait List when the restaurant is busy
- Providing menu recommendations and additional information.
- Upselling additional products when appropriate.
- Taking orders using software, order slips, or by memorization.
- Communicating order details to the kitchen staff.
- Delivering food and beverages in a timely fashion to outside guests.
- Delivering checks and collecting bill payments.
- Cleaning and maintaining the appearance of the restaurant
- Providing exceptional customer experience.
Requirements:
- Prior experience as a host is a plus.
- Must showcase teamwork and communication skills.
- Must be able to handle money transactions responsibly.
- Must be able to multitask and act quickly.
- Must be flexible and ready to work in shifts.
- Must be a team player.
Benefits
- Thorough training program
- Opportunity to advance into management
- Flexible schedules
- Food discounts
- Pay increases as you master specific skill levels
- Ongoing performance evaluations
We at Sun Holdings, Inc. are committed to delivering a “Cut-Above” restaurant experience to our customers and a stimulating career environment for our employees.
Sun Holdings, Inc. is an Equal Opportunity Employer.