Field Service Tech II - Northern Nevada

IGT
, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen,
we deliver thrilling, responsible, and unforgettable gaming experiences
—powered by world‑class
content
, strong technical and
commercial capabilities
and nurtured by a
culture
of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over
6,000 employees across 30 countries
and products delivered in
more than 100 jurisdictions worldwide
, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here -
www.igt.com
.
Overview
We’re seeking a Field Service Technician to support customers across Northern Nevada. This is an idealopportunity forsomeone who enjoys hands-on work, problem-solving, and working independently in the field.In this role,you’ll serve as the front line of service—diagnosing issues, performing maintenance, and ensuringequipmentoperates at peak performance while delivering a high-quality customer experience.
Responsibilities
Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems areoperatingefficiently
Troubleshoot mechanical, hardware, software, and networking issues to identify root causes andresolveproblems
Perform preventative maintenance, installations, and site surveys for new and existing equipment
Serve as the primary customer contact during service visits, delivering a high level of serviceandprofessionalism
Maintain accurate inventory of parts and complete service reporting in a timely manner
Travel throughout Northern Nevada, including overnight stays when needed
Participate in an on-call rotation for after-hours and weekend support
Qualifications
2 years of hands-on technical experience in a customer-facing role
Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred
Basic understanding of IT, networking, hardware, and software systems
High school diploma or GED required; technical or vocational training is a plus
Strong communication skills and ability to work independently in the field
Valid driver’s license and ability to travel frequently (50–75%)
Ability to lift up to 50 lbs and work in physically active environment.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation Personal energy
Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.
Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
IGT is the global leader in gaming. For more information, please visit www.igt.com .