Field Service Tech I

IGT
, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen,
we deliver thrilling, responsible, and unforgettable gaming experiences
—powered by world‑class
content
, strong technical and
commercial capabilities
and nurtured by a
culture
of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over
6,000 employees across 30 countries
and products delivered in
more than 100 jurisdictions worldwide
, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here -
www.igt.com
.
Responsibilities
The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer)locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliversupplies and to install, remove, or repair lottery equipment and communication devices.
Responsibilities:
Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gamingequipment to support continuous operation.
Perform preventive maintenance, basic component replacement, cleaning, adjustments, programupgrades, downloads, and equipment setup.
Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips,and bonus awards.
Install and maintain communication infrastructure, including data lines and fiber-optic connections.
Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in anorganized manner.
Support technical projects, installations, expansions, and other field activities as assigned.
Accurately document service calls, repairs, maintenance activities, equipment issues, arrival anddeparture times, and resolutions.
Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
Provide customers and internal teams with basic training and guidance on equipment operation,procedures, and new products.
Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, andescalation processes while working with minimal supervision.
Maintain a professional and positive image of IGT when interacting with coworkers and customers.
Qualifications
Education Required
High School Diploma or equivalent required.
Technical and customer service experience is preferred.
Experience Required
Entry level
Skills Required
Must be computer literate
Ability, flexibility, and willingness to work varied shifts, overtime
Ability to follow policies, procedures, and safety guidelines
Strong interpersonal communication skills and customer service ability
Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctlyperceive colors.
Physical Requirements: Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5-hourshift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when workingwith tools and work with moving parts and electrical current. May work at heights (rooftop) for installationof equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
An offer of employment, and continuation of employment with IGT, is subject to and contingent uponIGT's obtainment of security clearance and meeting pre-employment reference, background checkrequirements and pre-placement physical and drug testing requirements as applicable to IGT'ssatisfaction and approval based upon the requirements of the Company's customers and/or regulators.Certain jurisdictions may require additional personal disclosures which may include, but not be limited to,personal financial records, character references, etc
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.
Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
IGT is the global leader in gaming. For more information, please visit www.igt.com .