Application Support Specialist I (Remote)

About our client

Xolv Technology Solutions develops solutions that positively influence the lives of those impacted by autism spectrum disorder (ASD) and intellectual developmental disabilities (IDD), as well as those who care for them. Our mission is simple yet powerful: to create impactful, equitable solutions that make a real difference in the lives of those who need them most.

About the role

Are you passionate about technology and customer success? Join Xolv as our next Application Support Specialist I! We are looking for an individual to join our dynamic IT support team. This role serves as the main point of contact for all end-users, offering global, daily application support and proactively helping users enhance their understanding and use of supported applications.

Key Responsibilities

• Provide production support and troubleshoot functionality issues (workflows, configurations, validation rules, and documentation for end-user training).
• Manage ticket queues, respond to incidents within SLAs, and deliver outstanding customer service.
• Support user access management, establish and maintain employer roles, and onboarding/offboarding activities.
• Manage reports, dashboards, and data accuracy within Salesforce.
• Partner with developers to design and implement application enhancements following best practices.
• Participate in testing, release communication, and deployment support.
• Deliver end-user training and create documentation for ongoing education.
• Stay up to date on Salesforce releases, best practices, and new tools.
• Execute and prioritize special projects, including data cleanup, security settings, and configuration updates.

Qualifications

Required:

• 3 years of experience providing customer support to end-users.
• Experience supporting applications built on Salesforce.com.
• Strong understanding of Salesforce data models and reporting tools.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and familiarity with relational databases.
• Experience using Jira and Confluence.
• AA degree (or higher) or equivalent work experience in IT support.

Preferred:

• Salesforce Administrator Certification (or in progress).
• 3 years of Salesforce administration experience (100 users).
• Experience with large data sets and data management tools (Data Loader, Data Import Wizard).
• Strong understanding of Salesforce best practices and security settings.

Physical Requirements

• Ability to communicate effectively in spoken and written form.
• Frequent use of computers, phones, and standard office equipment.
• Ability to read, review, and proof documents accurately.

Benefits:
Medical, Dental, Vision, Life/AD&D, STD, and LTD
Flex PTO
Sick leave
401(k) with company match
Equity Option Plan

XOLV is an equal opportunity employer.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.