What are the responsibilities and job description for the Order Fulfillment Representative position at ifm?
Brief Description
Position Description:
ifm efector, inc., headquartered in Malvern, PA, has earned the distinguished Top Employers certification for 2020 and 2021 in North America for our outstanding people practices. ifm efector is the US subsidiary of ifm electronic gmbh, a global company with over 8,750 employees in 165 countries serving 155,000 customers worldwide. Our core business is the development and production of sensors and controls for industrial automation and process applications.
"Exceptional success can only be achieved when the employees believe in the company and when they know that they are treated in a fair and honest way." -ifm philosophy
ifm is a privately-owned company whose success can be attributed to three guiding principles: Employees First, Customer Loyalty, and Safe Growth. With a supportive and collaborative culture, ifm welcomes new ideas and fosters honest communication and trust. Distinguished by their individual capabilities and contributions, every employee plays a role in the success of our business, so that we may provide innovative solutions to meet and exceed our customer’s business needs. ifm is dedicated to ensuring employees are engaged, enabled, and empowered to realize their full potential in a positive, diverse, and inclusive work environment filled with meaning and a shared sense of purpose.
“We have amazing products, but best of all we have amazing people. This is a core value of our success.” - Roger Varma, CEO, ifm efector
Position Description:
- Process customer orders and quotes, and work with customers to gather and clarify information
- Maintain an average rate of greater than or equal to 10 orders an hour with >=99.4% accuracy
- Assist with verifying and maintaining customer master data
- Work schedule: 10:00 AM - 6:30 PM (Monday through Friday)
- Exceptional attention to detail and ability to enter data quickly and accurately (45 wpm).
- Two plus years order processing or customer service experience in a call center environment.
- Excellent oral and written communication skills.
- Outstanding interpersonal skills with the ability to work both independently and in a team.
- Strong computer skills including Microsoft Office, email, internet and integrated business/ERP systems; SAP experience a plus.
- This is an onsite position with a majority of time required in front of a computer.
- Work schedule subject to change depending on business requirements.
ifm efector, inc., headquartered in Malvern, PA, has earned the distinguished Top Employers certification for 2020 and 2021 in North America for our outstanding people practices. ifm efector is the US subsidiary of ifm electronic gmbh, a global company with over 8,750 employees in 165 countries serving 155,000 customers worldwide. Our core business is the development and production of sensors and controls for industrial automation and process applications.
"Exceptional success can only be achieved when the employees believe in the company and when they know that they are treated in a fair and honest way." -ifm philosophy
ifm is a privately-owned company whose success can be attributed to three guiding principles: Employees First, Customer Loyalty, and Safe Growth. With a supportive and collaborative culture, ifm welcomes new ideas and fosters honest communication and trust. Distinguished by their individual capabilities and contributions, every employee plays a role in the success of our business, so that we may provide innovative solutions to meet and exceed our customer’s business needs. ifm is dedicated to ensuring employees are engaged, enabled, and empowered to realize their full potential in a positive, diverse, and inclusive work environment filled with meaning and a shared sense of purpose.
“We have amazing products, but best of all we have amazing people. This is a core value of our success.” - Roger Varma, CEO, ifm efector