What are the responsibilities and job description for the Technical Support Specialist position at IDR, Inc.?
IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Memphis, TN. This role supports end-users across a large organization by providing first- and second-tier technical assistance for hardware and software issues on desktop computers. It is an excellent opportunity within a well-established organization in the healthcare sector.
Position Overview for the Technical Support Specialist
- Provide first-level and second-tier technical support for end-users regarding hardware and software issues.
- Troubleshoot and resolve hardware, software, and operating system problems.
- Collaborate with IT teams to escalate and resolve more complex technical incidents.
- Manage endpoint installations, configurations, and updates.
- Assist in maintaining inventory of hardware and peripherals while supporting special projects.
Requirements for the Technical Support Specialist:
- 3 years of help desk support/engineering experience
- Experience troubleshooting hardware/software and operating systems issues in Windows environment
- Microsoft Azure AD environment experience
- Experience supporting O365 applications
- Strong communication skills and ability to support users in a fast-paced help desk environment
What's in it for you?
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.