What are the responsibilities and job description for the Client Services Representative position at IDR, Inc.?
IDR is seeking a Client Services Representative to join one of our top clients for a remote opportunity. This role involves providing support for high-value customers and third-party partners within a fast-paced, customer-focused environment.
Position Overview for the Client Services Representative:
- Support and manage communications with valued customers, brokers, and internal teams to ensure a seamless customer experience.
- Handle routine customer requests, onboarding, and account research following established processes.
- Utilize various systems to research customer accounts and assist with service modifications.
- Build strong relationships by delivering timely, professional resolution and communication.
- Provide feedback to improve departmental procedures and enhance customer satisfaction.
Requirements for the Client Services Representative:
- Excellent oral and written communication skills, including the ability to present effectively to stakeholders.
- Strong problem-solving skills and good judgment to independently resolve issues.
- Proficiency with PC applications, especially intermediate Excel skills for creating and analyzing spreadsheets.
- Thorough knowledge of deregulated market rules and business processes supporting customer accounts.
- Prior customer service experience is preferred.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row