What are the responsibilities and job description for the Technical Support Engineer - Platform Technologies position at IDR, Inc.?
IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in Orlando, FL. This role involves supporting and troubleshooting the ServiceNow platform within a customer-facing environment, focusing on resolving complex technical issues and mentoring junior team members. The company operates within the technology and cloud service industry, emphasizing innovative solutions and high-level technical support.
Position Overview for the Technical Support Engineer - Platform Technologies:
- Manage and resolve challenging issues related to the ServiceNow platform for the technical support team
- Serve as the last point of escalation within the department, providing expert guidance on technical problems
- Mentor and train junior team members across various technologies and platforms
- Quickly assimilate knowledge of the ServiceNow platform to provide effective support and solutions
- Work outside of normal business hours, including evenings, weekends, and holidays, as needed
Requirements for the Technical Support Engineer - Platform Technologies:
- Demonstrated ability to troubleshoot difficult technical issues
- Working knowledge of the components in a web applications stack
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
- Experience with relational databases (e.g., MySQL, Oracle)
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.