What are the responsibilities and job description for the IDR-451959 | Technical Support Engineer - Platform Technologies position at Bullhorn Middleware Test Company?
IDR is seeking a ServiceNow CMDB Solutions Specialist to join one of our top clients in Los Angeles, California. This role offers a unique opportunity to collaborate with a dynamic team to enhance and optimize the ServiceNow platform, focusing on the Configuration Management Database (CMDB).
Position Overview/Responsibilities for the ServiceNow CMDB Solutions Specialist:
Serve as the primary liaison between Live Operations, Enterprise Architecture, and Enterprise Technology stakeholders to ensure alignment and successful project delivery.
Translate stakeholder requests into business requirements, balancing them with ServiceNow best practices and current configurations.
Support the definition of relationships and dependencies between Configuration Items (CIs) in line with the Common Service Data Model (CSDM).
Monitor platform performance, optimize configurations, and troubleshoot CMDB-related issues.
Develop and maintain documentation, models, and guidelines for CMDB usage, and provide training on data model standards and platform updates.
Required Skills for ServiceNow CMDB Solutions Specialist:
Minimum of 5 years of experience utilizing CMDB in ServiceNow.
Proven experience implementing a CMDB in ServiceNow, particularly in environments with 20,000 CIs.
Strong understanding of data models and business requirements.
Ability to work collaboratively with a team of developers and solutions specialists.
Experience in a Business/Process Analyst role with technical knowledge of ServiceNow CMDB.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25 Years of Proven abase tables and experience validating data on the back end.
Top Skills:
- 2 years’ Experience supporting external customers with troubleshooting difficult technical issues
- 2 years’ experience providing technical support to relational databases; MySQL or PostGres
- 2 years’ experience Supporting/administering Linux environments
- Must have experience in Unix Shell – Utilizing shell scripting to automate tasks
- Must have experience within database tables & validating data on the back end of databases
- Must be strong in reading & writing JavaScript
- Experience using or supporting ServiceNow platforms
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row