What are the responsibilities and job description for the Salesforce Administrator position at IDR, Inc.?
IDR is seeking a Salesforce Administrator to join one of our top clients for a remote opportunity local to Nashville,TN. This role involves supporting and maintaining a Salesforce-based application used by the City of Nashville, focusing on day-to-day application administration, troubleshooting, and system optimization. The organization operates within the public service sector, emphasizing collaboration and technical support to enhance city services.
Position Overview for the Salesforce Administrator:
- Manage daily enterprise application functionality, including user accounts, system configuration, and feature management for supported systems.
- Troubleshoot and resolve application issues, ensuring system stability and optimal performance.
- Support data management tasks such as data backups, purging, and report distribution.
- Assist with testing new features, developing test plans, and troubleshooting functionality.
- Collaborate closely with internal teams to support project implementations and system improvements.
Requirements for the Salesforce Administrator:
- 2-4 years of basic troubleshooting experience.
- 1–3 years of application support or system admin experience.
- Experience troubleshooting software issues.
- Experience working directly with users to resolve problems and answer questions.
- Ability to manage user accounts, access, and permissions effectively.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.