What are the responsibilities and job description for the Production Support Technical Lead position at IDR, Inc.?
IDR is seeking a Production Support Technical Lead to join one of our top clients in Alpharetta, GA. This role is pivotal in managing enterprise-level application and production support, ensuring seamless operations across U.S. and India-based teams. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Production Support Lead:
- Oversee production management, including monitoring environments, managing process automation, and leading support shifts.
- Coordinate incident response efforts, driving resolution and maintaining communication with stakeholders during critical incidents.
- Lead cross-functional teams, facilitating daily scrum meetings and ensuring effective knowledge transfer.
- Conduct technical analysis, developing complex SQL queries for monitoring and troubleshooting.
- Support quality control and change management processes, ensuring adherence to timelines and validating workflows.
Required Skills for Production Support Lead:
- Proven experience in enterprise-level application or production support, with strong troubleshooting and root-cause analysis skills.
- Demonstrated technical leadership experience, with the ability to mentor and coordinate teams.
- Advanced SQL skills, capable of writing complex queries for data analysis. • Familiarity with ITIL best practices and experience in incident, change, and release management.
- Strong communication skills, able to coordinate across different geographic locations and time zones.
What''s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated''s Best of Staffing® Client and Talent Award winner 12 years in a row
Salary : $115,000