What are the responsibilities and job description for the Counter Associate for well established Appliance Parts Business position at Ideal Appliance Parts Inc.?
COME JOIN OUR TEAM!!!!
IDEAL APPLIANCE PARTS INC.
COUNTER ASSOCIATE
Normal Hours of Operation -
Mon - Fri 8-5 Saturdays 8-2pm ALL employees rotate Saturdays
WE fully train with pay.
Counter Associate
1. Oversee Front Counter, this means handling ALL facets of the counter job on a daily basis include assisting and selling to customers, understanding their needs and providing them with necessary product(s) to attain 100% customer satisfaction.
2. Answer phones at counter and assist phone customers in full if they need to place orders, have questions , complete the call 100% to customer satisfaction if you cannot assist the customer then it is important to forward calls and or take complete messages and get to correct person immediately.
3. Assist in inventory maintenance whenever necessary; replenishing/pulling stock/organizing inventory and maintaining inventory control.
4. Maintain clean, neat and organized counter area and store area including counter, warehouse and restrooms, parking lot etc.
5. Assist fellow workers whenever and however necessary
6. Handle and complete all paperwork procedures related to counter positions ,including invoicing, special orders, will call, holds, credits, returns, warranty, purchase orders.
7. Learn how to close out daily and reconcile SBC/Charge It Pro/Cash Etc/End of Day, Petty Cash…. Be able to open and close store if ever needed to do so.
8. Work, communicate and interact pleasantly with coworkers both at counter and in warehouse, delivery driver, supervisor and other branches to maintain open communication and create a harmonious team work environment. When in doubt ask questions …communication is the key to our success and customer satisfaction.
9. Comply with all Ideal rules/ policies and procedures.
10.Position will also require working with parts/inventory/warehouse, unloading trucks and or loading delivery trucks, and using forklift if experienced on forklift.
11.Rotate/Work Saturday Schedule
12.Maintain customer goodwill, we work hard to retain our customers, we want them to return.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- counter sales in parts retail parts business/hvac sales: 2 years (Required)
- appliance/hvac repair/: 1 year (Required)
Work Location: In person
Salary : $15 - $18