What are the responsibilities and job description for the Multi-Level IT Computer Support Tech position at Idaho Cleanup Project?
This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2528543
The Customer Support Tech is expected to provide first and second-tier
telephone (helpdesk) and direct support resolving end-user computer and
VoIP phone issues. Must effectively utilize the IT Help Desk ticketing
system to organize and address end user support management. Ability to
research and resolve IM support issues including PC/workstation, end
user application, and printer problems is a requirement. Assist with
resolution of desktop environment patching and vulnerably remediation.
Provide on-call after hours support as directed. Perform other IT
related duties as assigned.
This position has the following scope:
**Minimum Qualification Requirements (Education/Experience):**
This is a multi-level posting and the successful candidate will be
placed at the appropriate level dependent on depth and breadth of proven
Experience And Skills. At The Idaho Environmental Coalition,
compensation decisions are determined using factors such as education,
Relevant Experience, And Other Credentials.
Must have experience in the following areas:
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The U.S. Department of Energys\' Idaho National Laboratory Site is a
federal facility that performs work involving national security. As
such, our jobs require U.S. citizenship.
Effective Monday, May 12, 2025, [REAL
ID](https://www.tsa.gov/real-id)-compliant driver\'s licenses or other
state photo identity cards issued by Department of Motor Vehicles (or
equivalent) is required to gain access to all IEC and INL facilities
(such as in-person interviews, medical & pre-employment drug screening,
and for new employee orientation). If you are not sure if your ID
complies with REAL ID, check with your state department of motor
vehicles.
The following is a list of acceptable documents in lieu of the REAL-ID
card:
Nation/Indian Tribe, including Enhanced Tribal Cards (ETCs)
**Special Requirements/Training:**
N/A.
**License(s) or Certification(s) Required:**
N/A.
**Position Responsibilities:**
\- General customer support tasks.
**You must apply by 10:00 pm MST, midnight EST, on April 20, 2026.**
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Selective Service Requirements**\
please see: https://idahoworks.gov/jobs/2528543
- Requisition:** 2571
- Position Title:** Multi-Level IT Computer Support Tech
- Work Location:** SSF/Town
- Shift Schedule:** Monday-Thursday, 4x10s
- Salary Grade:** 04 **Salary Range- Min:** \$40,670 **Mid:** \$52,065
- Max:** \$63,455
- Salary Grade:** 07 **Salary Range- Min:** \$57,925 **Mid:** \$74,550
- Max:** \$91,175
The Customer Support Tech is expected to provide first and second-tier
telephone (helpdesk) and direct support resolving end-user computer and
VoIP phone issues. Must effectively utilize the IT Help Desk ticketing
system to organize and address end user support management. Ability to
research and resolve IM support issues including PC/workstation, end
user application, and printer problems is a requirement. Assist with
resolution of desktop environment patching and vulnerably remediation.
Provide on-call after hours support as directed. Perform other IT
related duties as assigned.
This position has the following scope:
- Configuration and implementation of desktop applications
- Administration of desktop hardware and software
- Maintaining a standard desktop configuration
- Troubleshooting desktop hardware and software, patching, and
**Minimum Qualification Requirements (Education/Experience):**
This is a multi-level posting and the successful candidate will be
placed at the appropriate level dependent on depth and breadth of proven
Experience And Skills. At The Idaho Environmental Coalition,
compensation decisions are determined using factors such as education,
Relevant Experience, And Other Credentials.
- Salary Grade 04: Vocational certificate or equivalent plus 2 years
- Salary Grade 07: Vocational certificate or equivalent plus 9 years
Must have experience in the following areas:
- Knowledge of Windows 11 operating systems and basic networking skills.
- Knowledge of the following applications: Microsoft Office 365, Adobe
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The U.S. Department of Energys\' Idaho National Laboratory Site is a
federal facility that performs work involving national security. As
such, our jobs require U.S. citizenship.
Effective Monday, May 12, 2025, [REAL
ID](https://www.tsa.gov/real-id)-compliant driver\'s licenses or other
state photo identity cards issued by Department of Motor Vehicles (or
equivalent) is required to gain access to all IEC and INL facilities
(such as in-person interviews, medical & pre-employment drug screening,
and for new employee orientation). If you are not sure if your ID
complies with REAL ID, check with your state department of motor
vehicles.
The following is a list of acceptable documents in lieu of the REAL-ID
card:
- A temporary drivers license is not an acceptable form of
- State-issued Enhanced Driver\'s License (EDL) or Enhanced ID (EID)
- [S.
- [S. passport
- DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
- S. Department of Defense ID, including IDs issued to dependents
- Permanent resident card
- Border crossing card
- An acceptable photo ID issued by a [federally
Nation/Indian Tribe, including Enhanced Tribal Cards (ETCs)
- HSPD-12 PIV card
- Foreig government-issued passport
- Canadian provincial driver\'s license or Indian and Northern Affairs
- Transportation Worker Identification Credential (TWIC)
- S. Citizenship and Immigration Services Employment Authorization
- S. Merchant Mariner Credential
- Veteran Health Identification Card (VHIC)
**Special Requirements/Training:**
N/A.
**License(s) or Certification(s) Required:**
N/A.
**Position Responsibilities:**
\- General customer support tasks.
**You must apply by 10:00 pm MST, midnight EST, on April 20, 2026.**
\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\--
Selective Service Requirements**\
Salary : $40,670 - $63,455