What are the responsibilities and job description for the Sales Guest Representative position at Icy Strait Point - Hoonah Alaska?
Reports to: Tour Sales Supervisor Category: Seasonal (April – September 2026 in Hoonah, Alaska) Compensation: DOE, plus bonus potential
Job Summary
Are you a people-person who thrives in an exciting, fast-paced environment? Do you have a passion for nature and adventure, and want to share that with guests from around the world? If so, we want you to join our team as a Sales Guest Representative at Icy Strait Adventures!
At Icy Strait Adventures, we’re not just selling tours – we’re creating memories. Help guests experience the magic of Alaska like never before and make their trip one they’ll never forget!
What You’ll Do
Greet guests and assist with booking unforgettable whale watching and adventure tours.Maintain crowd control and help guests navigate the Excursion Hub efficiently.Provide accurate information about Icy Strait Point, Hoonah, and available activities.Sell shuttle tickets, tour packages, and merchandise while ensuring quick, accurate transactions.Support the Tour Sales Supervisor in daily operations and ensure smooth guest flow.Communicate clearly with guests, helping them prepare for their excursions and stay excited about their experience.Assist with promotional activities, tour preparation, and provide relief work in the Marine Department as needed.Uphold the values of Icy Strait Adventures by delivering excellent service and ensuring every guest leaves with a smile.Take on additional tasks as needed.
Skills Required
Ability to thrive under pressure in a fast-paced environment.Strong customer service and conflict resolution skills.Proficient in cash handling and able to execute transactions quickly and accurately.Excellent verbal communication and problem-solving skills.Team-oriented, flexible, and able to adapt to changing priorities.Physically able to stand for extended periods and work outdoors in varying weather conditions.
What You Bring
A positive attitude and a genuine love for helping others.Great multitasking ability and strong attention to detail.Interest in Alaska’s wildlife, culture, and history—especially Tlingit heritage.Commitment to safety and guest satisfaction.Must be 21 or older and eligible for a safety-sensitive position.
Physical Requirements & Work Environment
Live and work in beautiful, remote Hoonah, Alaska.Comfortable traveling by small plane or ferry to and from the area.Able to stand, walk, and work outdoors in various weather conditions for long periods of time.Lift up to 25 lbs as needed.
Why Work at Icy Strait Adventures
Icy Strait Adventures is a Native-owned business, offering guests authentic, heart-pounding Alaskan experiences. We focus on community, teamwork, and creating an unforgettable environment for both our guests and our staff. We proudly prioritize Native Preference under P.L. 93-638.
If you're ready to bring your passion for adventure to life and create amazing memories for others, apply today!
PI280755900
Job Summary
Are you a people-person who thrives in an exciting, fast-paced environment? Do you have a passion for nature and adventure, and want to share that with guests from around the world? If so, we want you to join our team as a Sales Guest Representative at Icy Strait Adventures!
At Icy Strait Adventures, we’re not just selling tours – we’re creating memories. Help guests experience the magic of Alaska like never before and make their trip one they’ll never forget!
What You’ll Do
Greet guests and assist with booking unforgettable whale watching and adventure tours.Maintain crowd control and help guests navigate the Excursion Hub efficiently.Provide accurate information about Icy Strait Point, Hoonah, and available activities.Sell shuttle tickets, tour packages, and merchandise while ensuring quick, accurate transactions.Support the Tour Sales Supervisor in daily operations and ensure smooth guest flow.Communicate clearly with guests, helping them prepare for their excursions and stay excited about their experience.Assist with promotional activities, tour preparation, and provide relief work in the Marine Department as needed.Uphold the values of Icy Strait Adventures by delivering excellent service and ensuring every guest leaves with a smile.Take on additional tasks as needed.
Skills Required
Ability to thrive under pressure in a fast-paced environment.Strong customer service and conflict resolution skills.Proficient in cash handling and able to execute transactions quickly and accurately.Excellent verbal communication and problem-solving skills.Team-oriented, flexible, and able to adapt to changing priorities.Physically able to stand for extended periods and work outdoors in varying weather conditions.
What You Bring
A positive attitude and a genuine love for helping others.Great multitasking ability and strong attention to detail.Interest in Alaska’s wildlife, culture, and history—especially Tlingit heritage.Commitment to safety and guest satisfaction.Must be 21 or older and eligible for a safety-sensitive position.
Physical Requirements & Work Environment
Live and work in beautiful, remote Hoonah, Alaska.Comfortable traveling by small plane or ferry to and from the area.Able to stand, walk, and work outdoors in various weather conditions for long periods of time.Lift up to 25 lbs as needed.
Why Work at Icy Strait Adventures
Icy Strait Adventures is a Native-owned business, offering guests authentic, heart-pounding Alaskan experiences. We focus on community, teamwork, and creating an unforgettable environment for both our guests and our staff. We proudly prioritize Native Preference under P.L. 93-638.
If you're ready to bring your passion for adventure to life and create amazing memories for others, apply today!
PI280755900