Sales Guest Representative

Sales Guest Representative 

Reports to: Tour Sales Supervisor
Category: Seasonal (April – September 2026 in Hoonah, Alaska)
Compensation: DOE, plus bonus potential 

Job Summary 

Are you a people-person who thrives in an exciting, fast-paced environment? Do you have a passion for nature and adventure, and want to share that with guests from around the world? If so, we want you to join our team as a Sales Guest Representative at Icy Strait Adventures! 

At Icy Strait Adventures, we’re not just selling tours – we’re creating memories. Help guests experience the magic of Alaska like never before and make their trip one they’ll never forget! 

What You’ll Do 

• Greet guests and assist with booking unforgettable whale watching and adventure tours.
• Maintain crowd control and help guests navigate the Excursion Hub efficiently.
• Provide accurate information about Icy Strait Point, Hoonah, and available activities.
• Sell shuttle tickets, tour packages, and merchandise while ensuring quick, accurate transactions.
• Support the Tour Sales Supervisor in daily operations and ensure smooth guest flow.
• Communicate clearly with guests, helping them prepare for their excursions and stay excited about their experience.
• Assist with promotional activities, tour preparation, and provide relief work in the Marine Department as needed.
• Uphold the values of Icy Strait Adventures by delivering excellent service and ensuring every guest leaves with a smile.
• Take on additional tasks as needed.

Skills Required 

• Ability to thrive under pressure in a fast-paced environment.
• Strong customer service and conflict resolution skills.
• Proficient in cash handling and able to execute transactions quickly and accurately.
• Excellent verbal communication and problem-solving skills.
• Team-oriented, flexible, and able to adapt to changing priorities.
• Physically able to stand for extended periods and work outdoors in varying weather conditions.

What You Bring 

• A positive attitude and a genuine love for helping others.
• Great multitasking ability and strong attention to detail.
• Interest in Alaska’s wildlife, culture, and history—especially Tlingit heritage.
• Commitment to safety and guest satisfaction.
• Must be 21 or older and eligible for a safety-sensitive position.

Physical Requirements & Work Environment 

• Live and work in beautiful, remote Hoonah, Alaska.
• Comfortable traveling by small plane or ferry to and from the area.
• Able to stand, walk, and work outdoors in various weather conditions for long periods of time.
• Lift up to 25 lbs as needed.

Why Work at Icy Strait Adventures 

Icy Strait Adventures is a Native-owned business, offering guests authentic, heart-pounding Alaskan experiences. We focus on community, teamwork, and creating an unforgettable environment for both our guests and our staff. We proudly prioritize Native Preference under P.L. 93-638. 

If you're ready to bring your passion for adventure to life and create amazing memories for others, apply today!