Mountain Operations Supervisor

POSITION DETAILS

Reports to: Director of Mountain Operations

Category: 9 month on / 3 months off, paid salary

Salary: $89,000-91500 DOE, with housing, benefits and matching 401(k)

Summary

The Mountain Operations Supervisor is responsible for overseeing the safe and efficient operation and maintenance of the two gondola systems, ZipRider, Adventure Park, and 2MW (4x 500kW) Power Generation facilities at Icy Strait Point, a Huna Totem Corporation company. This position also includes oversight of any future expansion of Mountain Operations-related equipment and attractions. The Supervisor leads maintenance and operations personnel, ensuring compliance with safety standards, enhancing operational efficiency, and optimizing the guest experience.

Essential Duties And Responsibilities

• Operational Leadership – Supervise daily operations of gondolas, ZipRider, Adventure Park, and generator systems to ensure safe, efficient, and reliable service
• Maintenance Management – Develop and assign maintenance schedules and procedures to ensure all equipment and facilities are in optimal working condition; conduct regular inspections and coordinate necessary repairs and upgrades
• Team Management – Supervise a team of maintenance technicians and operations staff; foster a culture of safety, accountability, and continuous improvement
• Safety Compliance – Ensure all operations and maintenance activities comply with federal, state, and local safety regulations; implement and oversee safety protocols and emergency response procedures
• Budget Management – Ensure budget goals for operations and maintenance are met; monitor expenses and optimize resources while maintaining high standards of service and safety
• Vendor Coordination – Work with equipment manufacturers, service providers, and other vendors to ensure timely and cost-effective procurement of parts, services, and support
• Customer Service – Collaborate with customer service teams to address and resolve any operational concerns affecting guests
• Reporting and Documentation – Maintain detailed records of maintenance activities, inspections, and repairs; provide regular reports on operational performance, safety, and maintenance to senior management
• Continuous Improvement – Identify opportunities for operational improvements and implement best practices to enhance efficiency and service quality
• Other Duties – Perform other related duties as assigned to support the goals and objectives of Huna Totem Corporation
  
  

Qualifications

Education and Experience

• Associate's degree with an emphasis on mechanical or electrical disciplines, or a related field; relevant technical certifications are a plus
• Minimum of seven (7) years of experience in operations and maintenance of gondola systems or similar transportation infrastructure, with at least five (5) years in a leadership role
• Familiarity with ANSI B-77 (Aerial Ropeways), ASTM F2959 (Aerial Adventure Courses), ANSI ACCT (Challenge Courses), and Alaska Recreational Devices Statutes and Regulations
  
  

Skills & Abilities

• In-depth knowledge of gondola systems and related mechanical and electrical components, including hydraulics, low voltage, high voltage, PLC controls, AC drives, and generators
• Proficiency in heavy equipment operation
• Experience with rigging and rope rescue
• Familiarity with NDT (Non-Destructive Testing) methods
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Strong understanding of safety regulations and compliance requirements
• Effective communication and interpersonal skills
• Ability to manage budgets and optimize operational costs
• Proficiency in maintenance management software and other relevant technologies
  
  

Physical Requirements & Work Environment

• Ability to work outdoors in various weather conditions
• Perform physical tasks, including lifting up to 100 pounds, climbing, and working at heights
• Prolonged periods of standing, walking, and operating machinery
  
  

This job description is not comprehensive but provides examples of typical responsibilities for the Mountain Operations Supervisor at Icy Strait Point. The Mountain Operations Supervisor is responsible for performing other duties of a similar nature and level as described, as well as others necessary to carry out the goals and objectives of Icy Strait Point.

EQUAL EMPLOYMENT OPPORTUNITY

Huna Totem Corporation is an Equal Employment Opportunity employer with the exception of Native Preference under P.L. 93-638.

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