Appointment Setter/Team Member

Position Overview

iCRYO Plantation is seeking a motivated and people-focused Appointment Setter to join our growing wellness team. This role is a key connector between iCRYO Plantation and our leads, current members, and past guests. The ideal candidate is driven, detail-oriented, and passionate about health and wellness. As a brand ambassador in this role, you will be responsible for timely lead follow-up, appointment scheduling, member retention outreach, and reporting — all while maintaining a high standard of professionalism and care that reflects iCRYO's mission to elevate quality of life.

Primary Responsibilities1. Lead Follow-Up

• Respond to new inbound leads promptly
• Conduct outbound calls, texts, and emails to nurture leads through the sales funnel
• Log all outreach activity, outcomes, and next steps in Go High Level (GHL)
• Maintain consistent and professional communication that reflects iCRYO's brand standards

2. Appointment Setting

• Schedule consultations and service appointments for new and returning guests via Zenoti
• Manage reschedules and cancellations efficiently and with a positive guest experience
• Coordinate with front desk and clinical staff to ensure scheduling alignment

3. Reporting & Analytics

• Track appointment show rates, booking trends, and follow-up outcomes
• Report key performance metrics to management on a defined schedule (daily/weekly)
• Identify gaps in the lead pipeline and flag opportunities for improvement

4. Member Retention

• Proactively reach out to lapsed or at-risk members to re-engage and retain their membership
• Follow up with past guests who have not returned within a defined timeframe
• Support membership renewal conversations and escalate to management when appropriate
• Build genuine relationships with members to foster long-term loyalty to iCRYO Plantation

5. Team Communication & Coordination

• Participate in daily Slack check-ins and maintain responsiveness throughout shift
• Collaborate with the team on active promotions and monthly offers to support outreach messaging
• Relay feedback from leads and members to management to inform service and marketing decisions

Required Skills & Qualifications

• Proven experience in a sales support, customer service, or appointment setting role
• Proficiency with Zenoti (scheduling/POS), Go High Level (CRM/pipeline management), and Slack (team communication)
• Strong verbal and written communication skills with a warm, professional tone
• Highly organized with the ability to manage a high volume of leads and follow-ups simultaneously
• Self-motivated and able to work independently with minimal supervision
• Comfortable with basic reporting, data tracking, and interpreting performance metrics
• Reliable, punctual, and committed to team communication standards

Preferred Qualifications

• Familiarity with iCRYO's service offerings (cryotherapy, IV infusion, body sculpting, peptide therapy, and more)
• Background in wellness, health, spa, or medical spa environments
• Experience with CRM platforms and structured lead nurturing workflows
• Bilingual communication skills are a plus

Compensation & Benefits

iCRYO Plantation offers a competitive compensation package structured to reward performance:

Base Pay

Hourly or salary rate (details provided upon offer)

Performance Bonus

Tied to appointments booked, show rate, lead-to-conversion rate, and/or retention outreach outcomes

Perks

Access to iCRYO services and wellness benefits (details provided upon offer)

Work Environment & Schedule

• Schedule aligned with lead activity windows and center operating hours
• In-person, remote, or hybrid arrangement to be confirmed upon hiring
• Must be available to monitor and respond to leads during assigned shift hours
• Daily communication and check-ins conducted via Slack

Pay: $18.00 - $20.00 per hour

Work Location: In person

Salary : $18 - $20