Appointment Setter / Customer Service Representative

Overview
We are seeking a dynamic and energetic Appointment Setter / Customer Service Representative to join our team! In this vital role, you will be the first point of contact for prospective clients and existing customers, driving business growth through proactive outreach and exceptional service. Your enthusiasm, communication skills, and ability to build rapport will help us connect with potential clients, schedule appointments, and foster lasting relationships. This paid position offers an exciting opportunity to develop your sales and customer service skills within a fast-paced environment committed to your professional growth.

Duties

• Conduct outbound calls to prospective clients using warm calling techniques to generate interest in our products and services
• Schedule appointments for sales teams by engaging prospects with clear, persuasive communication
• Utilize CRM (Customer Relationship Management) software such as Peak Local, to track interactions, update client information, and manage follow-ups
• Engage in B2B (business-to-business) sales conversations, demonstrating a strong understanding of our technology sales offerings
• Apply negotiation skills to overcome objections and secure appointment commitments
• Provide excellent customer service by addressing inquiries promptly, professionally, and with a positive attitude
• Collaborate with marketing and business development teams to identify new opportunities and refine outreach strategies

Skills

• Bilingual (Fluent in English and Spanish a must)
• Proven experience in telemarketing, inside sales, or outbound calling with a focus on B2B sales or technical sales
• Strong negotiation skills with the ability to influence decision-makers effectively
• Excellent communication skills in English—both verbal and written—ensuring clarity and professionalism in every interaction
• Familiarity with CRM software such as Peak Local or similar platforms for managing customer data and sales pipelines
• Knowledge of technology sales processes and business development strategies
• Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment
• Customer service orientation combined with proactive outreach skills to foster trust and build rapport
• Knowledge in Pool industry a plus but not required.

Join us in this exciting role where your energy fuels our growth! We value motivated individuals eager to make an impact through engaging conversations, strategic outreach, and dedicated customer support. This paid position is perfect for those passionate about sales, technology, and delivering exceptional service while advancing their career in a vibrant team environment.

Pay: $18.00 - $20.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $18 - $20