What are the responsibilities and job description for the Information Technology Specialist position at ICON Consultants, LP?
NO C2C or THIRD PARTIES
End-Client: Engineering Company
Pay: $30 - $40/hr.
Benefits: Comprehensive benefits (401K, Health, Dental, and Vision) through Icon Consultants are available
Onsite Flexibility: 100% Onsite
Job Type: 2 – month contract role
JOB DESCRIPTION
Purpose
The IT Client Services Support Analyst III will be responsible for the support and maintenance of computer-related equipment and software applications during the Windows 11 rollout. Responsibilities include and are not limited to scheduling, imaging, data backup and restore.
Functions
Set up, image, configure and maintain company desktops, laptops and mobile devices.
Answer Helpdesk calls and tickets while providing first-level support for basic computer related applications.
Respond to IT support tickets within SLA requirements.
Assist with the configuring, testing, and troubleshooting network connectivity for local computers.
Maintain a safe and clean IT working environment.
Supervisory Responsibilities
This position has NO supervisory responsibilities.
Reporting Relationship
Reports to local IT
Qualifications
REQUIRED
Minimum three (3) years of experience in maintaining computer hardware/software and working in a customer oriented service environment.
Have knowledge of: Computer imaging, Active Directory, Microsoft Office Suite, Google Apps, videoconferencing applications.
Valid U.S. driver's' license
High School diploma or GED
Must be a US citizen
DESIRED
A Certification
Knowledge, Skills, Abilities, and Other Characteristics
Ability to interpret and follow technical procedures and governmental regulations.
Ability to create procedural steps and guidelines.
Ability to effectively communicate in both oral and written form.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ensures that regular consistent communication takes place within area of responsibility.
Working Conditions
This position is considered OFFICE WORK which is characterized as follows.
Almost exclusively indoors
Occasional exposure to airborne dust in the workplace
Work surface is stable (flat)
Salary : $30 - $40
