What are the responsibilities and job description for the Administrative Operations Coordinator position at Icon Consultants?
Operations Coordinator
Location: New York, NY
Pay Rate: $38/hour
About the Role
Our client, a leading technology-driven transportation and mobility organization, is seeking a sharp, organized, and proactive Operations Coordinator to serve as the operational backbone for several high-priority, fleet-based growth initiatives. This role is a unique hybrid of hands-on execution and strategic scaling, supporting high-touch transportation products, including premium rides, campus shuttle, healthcare transportation, and transit services.
You will serve as the bridge between today’s manual workflows and future automation. The ideal candidate is a subject matter expert who executes with urgency and a customer-first mindset, solving the complex technical and operational challenges that come with launching new products and support models.
Key Responsibilities
- Operational Execution: Serve as the hands-on point person for the Fleet team, managing driver attribute tagging, photo audits, and driver profile standards to ensure a seamless rider experience.
- Onboarding & Triage: Proactively resolve background check and documentation blockers to accelerate driver activation and help meet aggressive Q1 scaling targets.
- Compliance & Risk Mitigation: Maintain 100% audit coverage for specialized drivers (fingerprinted, chauffeur-licensed, and trained). Identify and escalate compliance gaps to uphold legal and safety standards.
- Financial & Logistics Management: Coordinate weekly reconciliation for complex payment models (hourly and per-trip) and ensure all payments are delivered on time and within scope.
- Analytics & Performance Monitoring: Monitor fulfillment metrics, cancellation rates, and ETAs in real time to proactively resolve driver and partner pain points.
- Process Improvement & Documentation: Document operational workarounds and recurring patterns to help define functional requirements for the future product and operations automation roadmap.
- Cross-Functional Partnership: Coordinate with internal teams and third-party vendors to ensure flawless execution of city and product launches.
Qualifications
- Experience: At least 2–3 years of relevant experience in operations, logistics, or project coordination within a high-growth environment.
- Grit & Autonomy: A high level of autonomy and a “no task too small” mentality, with a willingness to support the business through every change.
- Problem-Solving: A demonstrated background in solving complex customer problems and navigating technical ambiguity.
- Communication: Excellent communication skills and the ability to interact professionally with high-performing operations managers, internal partners, and external vendors.
- Attention to Detail: A strong focus on accuracy, particularly regarding data integrity and compliance standards.
- Work Authorization: Must be authorized to work in the United States. No third-party candidates.
Salary : $38