What are the responsibilities and job description for the Operations Analyst position at ICON Consultants, LP?
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Job Title: Operations Analyst I
Location: Westlake, OH 44145
End-Client: Large Oil & Gas Company
Pay: $25 - $30.41/hr.
Benefits: Comprehensive benefits (401K, Health, Dental, and Vision) through Icon Consultants are available
Job Type: 6 – month contract role
Position Overview:
The team has an immediate need for contract support. While the role's current responsibilities are well-defined, the team is undergoing organizational changes that may shift certain duties in the coming weeks.
The core objective remains the same: providing end-to-end support throughout the customer sales lifecycle and serving as a key liaison between sales, customers, and internal business functions.
Key Requirements:
Experience
- Targeting candidates with 5 years of relevant experience
- Ability to ramp up quickly with minimal training
- Strong multitasking and organizational skills
- Experience supporting multiple stakeholders simultaneously
Preferred Background
- Sales support, customer support, account coordination, or sales operations experience
- Experience working in cross-functional environments
- Strong attention to detail with documentation review and process management
- Comfortable managing customer onboarding and ongoing account support
Role Responsibilities:
Sales Team Support
- Support approximately 3-5 Sales Representatives
- Primarily support the Inside Sales Team based in Westlake, OH
- May occasionally support field/outside sales representatives
Customer Onboarding
- Assist with onboarding new fleet customers
- Gather and validate required documentation, including:
- Banking information
- ACH forms
- Discount and rebate documentation
- Coordinate setup activities across multiple internal teams
Cross-Functional Coordination
Daily interaction with:
- Credit Team
- Accounting Team
- Third-party card companies
- Sales Representatives
- Fleet customers
Contract & Documentation Management
- Review agreements prepared by Sales Representatives
- Validate accuracy of:
- Dates
- Pricing schedules
- Contract details
- Manage waiver letters and customer confirmation documents
- Salesforce is used to store contract templates and attached documents
Ongoing Customer Support
Act as the primary point of contact after onboarding for:
- Transaction issues
- Pricing discrepancies
- Missing discounts/rebates
- General account support inquiries
Customer Environment:
The SSA supports two customer groups:
Primary Customers
- Fleet companies and business accounts
- Customers with whom sales agreements are negotiated
Secondary Customers
- Individual drivers utilizing fleet accounts
- May contact support for transactional or account-related issues
Technology & Systems
- Salesforce
- Stores customer information and agreements
- Contract templates attached within Salesforce
- Standard document templates used for agreements
- No DocuSign integration currently in use
- Business provides laptop to contingent worker
Work Environment
- Team primarily located in Westlake, OH, onsite hybrid 60/40.
- Support is generally not dependent on time-zone alignment
- Will work closely with local sales staff and internal business partners
Contract Information
Current Need
- Immediate contract opening to support workload created by recent departure
Future Opportunity
- Team is actively growing
- Additional SSA openings may arise as sales headcount expands
- Position should be presented as a long-term contract with potential future opportunities, but no formal contract-to-hire commitment currently exists
Salary : $25 - $30