What are the responsibilities and job description for the Customer Service Associate position at Icon Car Wash?
Customer Service Associate
Job Level: Entry-Level
Location: Goodlettsville, TN
Status: Full-Time & Part-Time
Compensation: $14 - $15 per hour commission (OTE $18 per hour)
Benefits: We offer flexible scheduling, free car washes, and the opportunity to earn commission on monthly membership sales. This role also provides a clear path for growth into CSA2, Shift Leader, and beyond as part of our career progression program.
About Us:
ICON Car Wash Car Wash is a premier express exterior car wash brand focused on delivering a fast, high-quality experience. We value hard work, professionalism, and a positive attitude, and we are committed to developing our team members as we continue to grow.
About the Role:
At ICON Car Wash, a Customer Service Associate (CSA1) is focused on delivering exceptional customer service while driving membership sales. This role is the front line of the customer experience and plays a key part in maintaining a clean, efficient, and welcoming site.
Key Responsibilities:
- Deliver excellent customer service by greeting customers and answering questions
- Promote and sell monthly memberships and upsell premium services
- Load vehicles and guide customers through the wash process safely
- Maintain site cleanliness, including general upkeep and equipment care
- Support daily operations and ensure a smooth, efficient workflow
- Encourage customer feedback and positive reviews
Key Requirements:
- Strong communication and interpersonal skills; sales experience preferred
- Ability to work in a fast-paced, team-oriented environment
- Customer-focused with attention to detail
- Ability to handle transactions accurately and responsibly
- Reliable and punctual with flexibility to work weekends and holidays
- Physically able to perform outdoor work and operate equipment
No prior car wash experience is requiredwe provide on-site training to help you succeed.
This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Salary : $14 - $18