Shift Lead - Car Wash

Shift Lead – Car Wash

Job Level: Entry-Level Leadership

Location: Jackson, TN

Status: Full-Time & Part-Time

Compensation: $15 - $17 plus commission/bonuses, OTE $22 per hour

Benefits: We offer flexible scheduling with both part-time and full-time positions available, ranging from 24 to 40 hours per week. Team members enjoy free car washes and the opportunity to earn commission on monthly wash membership sales.

About Us:

ICON Car Wash is a premier express exterior car wash brand focused on delivering a fast, high-quality experience. We value hard work, professionalism, and a positive attitude, and we are committed to developing our team members as we continue to grow.

About the Role:

At ICON Car Wash, a shift lead plays a key role in overseeing daily operations and supporting team performance during their assigned shift. This position is responsible for ensuring efficient operations, maintaining high-quality service standards, and delivering exceptional customer experience. Shift leads help guide team members, uphold company processes, and contribute to a positive, fast-paced, and team-oriented environment.

Key Responsibilities:

• Lead and support daily operations during assigned shifts, ensuring efficiency and quality standards

• Supervise, assign tasks, and provide coaching to team members

• Deliver excellent customer service by addressing questions, concerns, and resolving issues

• Promote and upsell memberships and premium services

• Monitor equipment and wash processes; report or address issues as needed

• Maintain a clean, safe, and organized facility

• Perform basic operational tracking (sales, cars serviced, incidents) and support inventory needs

Key Requirements:

• Strong leadership, communication, and interpersonal skills; prior leadership or supervisory experience preferred

• Ability to work in a fast-paced, team-oriented environment while maintaining high service standards

• Customer-focused mindset with the ability to resolve issues professionally and efficiently

• Detail-oriented with the ability to manage operations and transactions accurately

• Reliable and punctual with flexibility to work weekends and holidays as needed

• Physically able to operate car wash equipment and perform general cleaning and maintenance tasks

No prior car wash experience is required—we provide on-site training to help you succeed.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.