Analyst, Client Project Management

Overview

Job Purpose

We are seeking a highly skilled and initiative-taking Project Manager to lead and coordinate hybrid custom development projects for one of our key clients. This role requires a methodical thinker with strong execution skills, capable of managing cross-functional teams across MSP products. You will be the primary liaison between our internal teams and the client, ensuring seamless delivery, transparency, and alignment with business goals.

Responsibilities

• Project Planning & Execution
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans (WBS | Epics), timelines, and resource allocation.
• Manage hybrid project lifecycles, integrating Agile sprints with Waterfall milestones.
• Coordinate internal resources and client stakeholders for flawless execution.
• Manage project baselines (scope, schedule, budget) and control changes through formal change management processes
• Identification, tracking, and coordination of cross-team dependencies.
• Team Coordination
• Foster a culture of accountability, collaboration, and continuous improvement with cross-functional teams including developers, business analysts, QA engineers, designers, and product managers.
• Define roles and responsibilities across workstreams to ensure clarity and accountability.
• Collaborate with functional managers to secure resources and align staffing to project needs.
• Facilitate daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.
• Monitor team performance and resolve conflicts or roadblocks.
• Communication & Reporting
• Serve as the primary point of contact for the client, building trust and maintaining strong relationships.
• Develop and maintain communication plans to provide regular updates on project status, risks, and issues for all stakeholders.
• Prepare and present project documentation and reports.
• Risk & Quality Management
• Identify potential risks and develop mitigation strategies.
• Ensure alignment on test plans and acceptance criteria to uphold product quality.
• Manage issues through structured escalation paths, driving timely resolution.
• Ensure quality standards and best practices are followed throughout the project lifecycle.
• Conduct post-project evaluations and implement lessons learned.
  

Knowledge And Experience

• 3 years of experience managing end-to-end software development projects, including hybrid Agile/Waterfall environments.
• Proficiency with project management tools (e.g., Azure DevOps, MS Teams, MS Project).
• Experience collaborating directly with clients or in a client-facing delivery model.
• Strong stakeholder management skills, including negotiation, expectation setting, and executive communication.
• Ability to manage multiple projects simultaneously and at distinct phases of life cycle.
  
  

Preferred Knowledge And Experience

• Bachelor’s degree in computer science, Business, or related field.
• PMP, PMI-ACP, or Certified ScrumMaster (CSM) certification.
• Strong interpersonal skills with the ability to lead without authority and influence cross-functional teams.
• Experience with project forecasting and estimation.
• Familiarity with DevOps practices and Program Increment (PI) Planning roadmaps
  
  

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.