Client Support Specialist - Special Loans

Overview

Work Hours: Must be able to work 10:00 am to 7:00 pm Eastern time

Job Purpose

Serves as a team contributor with expertise in mortgage Special Loans and responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Provides technical consulting on complex projects.

Responsibilities

• Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements
• Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications
• Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly
• Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests
• Consults directly with the client and may travel to the client site
• May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures
• May require travel
• Performs other related duties as assigned
  
  

Knowledge And Experience

• Bachelor's degree or the equivalent combination of education, training, or work experience
• Requires 4 years of analytical and/or technical consulting experience
• Experience working in a technical client facing role
• Minimum of five years of mortgage industry experience
• Experience with ICE products, services, and capabilities
• Prior Mortgage or Home Equity Servicing experience required
• Functional knowledge in the following area(s) is required:
• Special Loans - Adjustable-Rate Mortgages, Balloons, GPMs, Bi-Weekly, Daily Simple Interest, Buydowns, Step Rates, SCRA (Soldiers and Sailors), Interest-Only, Year-End Processing, Monthly Billing, Loan Boarding, New Loan Boarding, etc.
• Consumer Loans - ELOCs, HELOCs, Collateral Loans, etc.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization
  

Preferred Knowledge And Experience

• Knowledge of ICE Mortgage Technology products, services and capabilities
• Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
• Proficiency in quality management methods, tools, and technologies
• Awareness of system-development protocol
• Strong analytical skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Is resourceful and proactive in gathering information and sharing ideas
  
  

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.