What are the responsibilities and job description for the Billing Assistant position at Ice Carrier Warehouse Inc?
Benefits:
- Paid Sick Days
- Paid Vacation Days
- 401(k)
Ice Carrier Warehouse Inc is seeking a detail-oriented and organized Billing Assistant to support our trucking and warehouse operations. This role is responsible for managing invoicing, processing driver pay, handling billing-related communications, and ensuring accuracy across all financial transactions related to transportation and warehouse services.
Key Responsibilities
Billing & Invoicing
- Prepare and send accurate invoices for transportation and warehouse services
- Review rate confirmations, load details, and accessorial charges (detention, layover, fuel surcharge, etc.)
- Verify documentation such as Bills of Lading (BOLs) and Proofs of Delivery (PODs) prior to billing
- Submit invoices via email or customer billing portals in a timely manner
Driver Pay & Settlements
- Calculate and process driver pay, including miles, rates, and additional pay items
- Review trip sheets and supporting documents for accuracy
- Address and resolve driver pay discrepancies in coordination with dispatch
Accounts Receivable Support
- Track outstanding invoices and assist with collections follow-ups
- Apply payments and maintain up-to-date records
- Assist in resolving billing disputes with customers or brokers
Email & Communication Management
- Manage and respond to billing-related emails requiring attention
- Communicate professionally with customers, brokers, drivers, and internal teams
- Escalate urgent or complex billing issues as needed
Documentation & Recordkeeping
- Maintain organized records of invoices, rate confirmations, and delivery documents
- Ensure all required paperwork is complete before processing billing
Administrative Support
- Provide general support to accounting and operations teams
- Assist with data entry and reporting tasks
- Help improve billing workflows and processes
Qualifications
- High school diploma or equivalent (Associate’s degree preferred)
- Experience in billing, accounting, or trucking/logistics preferred
- Familiarity with TMS or accounting systems is a plus
- Strong attention to detail and accuracy
- Good organizational and multitasking skills
- Proficiency in Microsoft Excel and email communication
- Strong written and verbal communication skills
What We’re Looking For
- Reliable and detail-focused individual
- Ability to work in a fast-paced environment
- Strong problem-solving skills and professionalism in communication