Senior Service Desk Support Technician – Level III / On-Site

Job Title: Senior Service Desk Support Technician - Level III

Location: East Falmouth, MA On-Site

Clearance Required: Public Trust Eligible

Salary: $80k-$85K / Based on Years of Experience

Application Deadline: January 31, 2026

To apply, please follow these steps:

• Visit https://ibsscorp.com/careers/
• Select the position you are interested in
• Review the job details, then click Apply Now
• Complete and submit your application
  
  

Description (scope Of Work)

IBSS is seeking a Full Time Senior IT Service Desk Support Technician to provide IT support, act as primary point of contact for inquiries that may result in service requests and incident resolution, and provide program support to various systems.

Key Responsibilities:

• Acts as the primary interface for IT support services for end users.
• Use a ticketing system to log and track all customer calls to completion and ensure a historical database of calls are retained.
• Use JIRA to log, update, and track all projects to completion, and ensure a historical database of all projects are retained.
• Participate in meetings and provide user support impact assessments on proposed system change requests.
• Support the technology needs of off-site/off-campus meetings and conferences, some travel may be required.
• Uncrate, accept/test, burn-in, configure and manage computers, laptops, mobile devices, printers and other new peripheral equipment, configure security management and encryption software, and install approved software.
• Assist users in scheduling and monitoring video teleconference calls and support the video equipment during conferences.
• Register new endpoints, perform diagnostics support, and perform maintenance.
• Train other support technicians on basic operations.
• Adhere to policies and procedures, and ensure systems, network, and data users understand and adhere to systems security policies and procedures.
• Develop, institute, and maintain Standard Operating Procedures (SOP) in the areas of incident management, service requests and Application Support services.
• Configure and manage user accounts across systems, and research, evaluate, and provide feedback on trends and patterns of reported incidents.
• Assist scientists with software model execution (initialization, parameterization, calibration and validation).
• Plan, develop, implement, and maintain applications and programs, policies, and procedures to protect the integrity and confidentiality of systems, networks, and data.
• Facilitate the gathering, analysis, and preservation of evidence used in the prosecution of computer crimes.
  
  

Required Skills /Education/ Certifications & Qualifications:

• US Citizenship and the ability to obtain a Public Trust Security Clearance
• Bachelors. or higher degree in computer science or a related field OR at least 8 years equivalent training in information technology or a related area of study.
• CompTIA A Certified or ability to obtain certification within 6 months after start date.
• CompTIA Security Certified or ability to obtain certification within 6 months after start date.
• Experience with preparation and control of recurring and modified electronic data processing production jobs, and/or or provide support to PC and network users.
• Experience with setting up software and hardware; processing, controlling, and documenting incoming and outgoing data sets and/or hardware systems.
• Experience in determining how a system should be organized, such as the number and kind of records, files and documents necessary, and the procedures to obtain and organize the required information.
• Knowledge, skills and ability to investigate, analyze, and resolve issues or conditions associated with a particular application.
• Strong attention to detail is a must, and the ability to follow all required protocols and procedures for supporting a government organization.
• Able to work independently with minimal supervision to accomplish tasks.
  
  

About IBSS Corp.

Since 1992, IBSS, a woman-owned small business, has provided transformational consulting services to the Federal defense, civilian, and commercial sectors. Our services include cybersecurity and enterprise information technology, environmental science and engineering (including oceans, coasts, climate, and weather), and professional management services.

Our approach is to serve our employees by investing in their growth and development. As a result, our employees bring greater capabilities and provide exceptional service to our clients. In addition to creating career development opportunities for our employees, IBSS is passionate about giving back to the community and serving the environment. We strive to leave something better behind for the next generation.

We measure our success by the positive impact we have on our employees, clients, partners, and the communities we serve. Our tagline, Powered by Excellence, is a recognition of the employees that make up IBSS and ensures we deliver results with quality, applying industry best practices and certifications.

IBSS offers a competitive benefits package that includes medical, dental, vision, and prescription drug coverage with a company-paid deductible, paid time off, federal holidays, a matching 401K plan, tuition/professional development reimbursement, and Flex-Spending (FSA)/Dependent Care Account (DCA) options.

IBSS is an affirmative action and equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Click https://www.eeoc.gov/poster to see that the EEO is the law. Please direct any inquiries to the HR Department email at HR@ibsscorp.com.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Talent Acquisition Department at Recruiting@ibsscorp.com