What are the responsibilities and job description for the IT Service Desk Technician position at Secure Networks?
Secure Networks is a premier Managed and Cloud Services Provider serving
the South Shore and Cape Cod area of Massachusetts. We stay at the
forefront of technology, carefully researching and testing every product
and service we offer. Our team thrives on efficiency, speed, and
reliability - qualities we bring to every task. About the Role We are
growing and looking for a IT Service Desk Technician with previous MSP
experience to join our dynamic team. In this role, you will tackle
escalated tickets using ConnectWise, primarily supporting Windows IT
infrastructure, including servers, storage, cloud environments,
virtualization, firewalls, routers, and desktops. Key Responsibilities
Serve as the first point of contact for technical support inquiries.
Troubleshoot and resolve hardware, software, and network issues. Support
Microsoft 365 environments, including Office 365, Azure AD, Intune, and
SharePoint. Provide technical assistance for Windows 10, Windows 11,
macOS, Android, and iOS devices. Configure and support Windows Server
(experience Preferred). Work With Networking Technologies - SonicWall
and Ubiquiti experience a plus. Utilize MSP tools like ConnectWise,
Autotask, Kaseya, or Ninja. Perform remote diagnostics and
problem-solving. Escalate unresolved issues to senior support personnel.
Track daily activities and maintain detailed logs in ConnectWise.
Provide night and weekend coverage as needed (on rotation). What We
Offer Health, Dental, and Vision Insurance 401(k) with 4% company match
Paid Time Off: 2 weeks\' vacation paid holidays 5 sick days Ongoing
Training & Career Development A team-driven, supportive work environment
Our Values At Secure Networks, we believe in: Customer-Centric Service ?
No techie talk, clear communication, and a smile in every interaction.
Passionate Problem-Solving ? Embrace challenges, strive for perfection,
and find solutions beyond ?no.? Professional Excellence ? Present
yourself well, listen attentively, and take accountability. Motivation &
Growth ? Be a self-starter, eager to learn, and driven to excel. Team
Collaboration & Innovation ? Think outside the box, be available, and
support the team. Our Commitment to Diversity, Equity & Inclusion (DEI)
At Secure Networks, we foster an inclusive workplace where everyone
feels valued and empowered. We celebrate diversity in all forms and
believe it is essential to our success. We are dedicated to creating a
culture of respect, equality, and opportunity for all team members.
Experience: ConnectWise: 2 years (Required) License/Certification:
CompTIA Network (Preferred) \*If you live more than an hour away,
please DO NOT apply. This position requires travel to client sites on
Cape Cod daily\*\*
the South Shore and Cape Cod area of Massachusetts. We stay at the
forefront of technology, carefully researching and testing every product
and service we offer. Our team thrives on efficiency, speed, and
reliability - qualities we bring to every task. About the Role We are
growing and looking for a IT Service Desk Technician with previous MSP
experience to join our dynamic team. In this role, you will tackle
escalated tickets using ConnectWise, primarily supporting Windows IT
infrastructure, including servers, storage, cloud environments,
virtualization, firewalls, routers, and desktops. Key Responsibilities
Serve as the first point of contact for technical support inquiries.
Troubleshoot and resolve hardware, software, and network issues. Support
Microsoft 365 environments, including Office 365, Azure AD, Intune, and
SharePoint. Provide technical assistance for Windows 10, Windows 11,
macOS, Android, and iOS devices. Configure and support Windows Server
(experience Preferred). Work With Networking Technologies - SonicWall
and Ubiquiti experience a plus. Utilize MSP tools like ConnectWise,
Autotask, Kaseya, or Ninja. Perform remote diagnostics and
problem-solving. Escalate unresolved issues to senior support personnel.
Track daily activities and maintain detailed logs in ConnectWise.
Provide night and weekend coverage as needed (on rotation). What We
Offer Health, Dental, and Vision Insurance 401(k) with 4% company match
Paid Time Off: 2 weeks\' vacation paid holidays 5 sick days Ongoing
Training & Career Development A team-driven, supportive work environment
Our Values At Secure Networks, we believe in: Customer-Centric Service ?
No techie talk, clear communication, and a smile in every interaction.
Passionate Problem-Solving ? Embrace challenges, strive for perfection,
and find solutions beyond ?no.? Professional Excellence ? Present
yourself well, listen attentively, and take accountability. Motivation &
Growth ? Be a self-starter, eager to learn, and driven to excel. Team
Collaboration & Innovation ? Think outside the box, be available, and
support the team. Our Commitment to Diversity, Equity & Inclusion (DEI)
At Secure Networks, we foster an inclusive workplace where everyone
feels valued and empowered. We celebrate diversity in all forms and
believe it is essential to our success. We are dedicated to creating a
culture of respect, equality, and opportunity for all team members.
Experience: ConnectWise: 2 years (Required) License/Certification:
CompTIA Network (Preferred) \*If you live more than an hour away,
please DO NOT apply. This position requires travel to client sites on
Cape Cod daily\*\*