What are the responsibilities and job description for the Salesforce Core Tech Lead position at IBOTIX US Inc.?
Job Title: Salesforce Core Tech Lead
Work Location: Needham, MA (Onsite)
Long Term Contract
Overview:
We are hiring a Salesforce Core Tech Lead to own the technical direction of our Salesforce Core platform (Service Cloud, OMS, Experience Cloud, and the shared data model underneath them). This is a hands-on lead role. You will set the architecture, review and merge every PR that touches Core, own release quality, and lead two mid-level Salesforce engineers day to day. You will work closely with the Commerce Cloud lead, QA, DevOps, and business stakeholders in CX and Operations across NA and EMEA.
Mandatory Skills
- Salesforce Order Management (OMS) experience, including order lifecycle, fulfilment orchestration, and payments.
- Salesforce certifications: Platform Developer II, Service Cloud Consultant, Application or System Architect track.
- Experience working alongside a Salesforce Commerce Cloud (SFCC) team and the data flows between B2C Commerce and Core.
- Experience in a SOX-regulated environment: change management, segregation of duties, audit evidence.
- Consumer products, retail, or DTC ecommerce background.
- Exposure to Agentforce or AI-assisted service tooling.
Required Skills:
- 7 years of Salesforce development with at least 2 years in a lead or architect capacity owning a Salesforce org end to end.
- Deep, hands-on Service Cloud experience: Case routing and Omni-Channel, Service Console, Knowledge, Entitlements and Milestones, CTI or telephony integration, Experience Cloud portals.
- Expert Apex (triggers, async, batch, queueable, governor limits), LWC and Flow. You know when a Flow is the wrong answer and can explain why.
- Strong integration experience: REST and SOAP, Platform Events, Change Data Capture, middleware (MuleSoft or similar), and external system patterns such as ERP, payment providers, and shipping carriers.
- Proven ownership of a Salesforce release pipeline: Git, SFDX / sf CLI, scratch orgs or sandboxes, CI/CD, and test coverage discipline.
- Track record performing code reviews and holding a team to a quality bar.
- Experience leading or mentoring engineers, including giving direct feedback.
- Comfortable working across US and UK time zones with distributed stakeholders.