Outreach & Engagement Specialist (Centro Civico)

Description

Summary:

Under the guidance and supervision of the Coordinator of Health Home Care Management Program (HHCMP) or designee, the Outreach / Engagement Specialist contacts individuals referred to the program to start the information and enrollment process for care management services. He/she also initiates community outreach activities to promote case management services in the community and identify individuals that need such services.

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

• Contacts individuals referred to HHCMP within 3 days of receiving the referral and within 24 hours when the individual referred is in the hospital.
• Initiates and prepares a plan for community outreach activities to promote case management services.
• Identifies individuals in the community in need of health care services, social services and case management services.
• Verifies that the referred individual meets program requirements including having an active Medicaid case.
• Competes all required paperwork with the referred or identified individuals to enroll them into the HHCMP.
• Maintains accurate and updated records on each individual related to the outreach, information and enrollment process.
• Ensures compliance with program policies and procedures as required by funders.
• Maintain individuals’ records using the Netsmart Care Management System and any other pertinent data collection system.
• Attends staff meetings and formal/informal training sessions in/outside the agency.
• Participates in community activities as representative of the program when assigned.
• Is available to work outside regularly scheduled work hours as needed.
• Any other duties as may be assigned by the immediate supervisor.
  
  

Authority

The employee exercises initiative and some independence in establishing his/her schedule for meetings with participants, other caseworkers and community agencies. Follows pre-established procedures for program implementation and daily operations. The employee must be resourceful and able to assess situations to determine if a crisis is involved and how to best proceed within the framework of the agency’s as well as the program’s policies and procedures. The employee will consult with supervisor if in doubt prior to proceeding.

Requirements

Position Qualifications:

Competency Statement(s)

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
• Reliability - The trait of being dependable and trustworthy.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
  
  

Skills And Abilities

• Associate's degree in human services or related field.
• High school diploma or equivalency required.
• A minimum of 2 years of experience working with Latinos connecting them with community services.
• Bilingual in Spanish and English.
• Demonstrated ability to work with other service providers.
• Basic knowledge of Microsoft Word.
• Able to provide own transportation and a valid good standing NYS driver’s license.
• An equivalent combination of training and experience other than the specified, if judged to be adequate for the job, may be accepted by the President and CEO
  
  

Physical Demands

The position does require occasional standing, squatting, lifting up to approximately 10 lbs. and frequent sitting.

By signing below, I have received, read, understand, and will comply with the above job description:

Employee Signature: ___________________________________ Date: _________________________

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

An Equal Opportunity/Affirmative Action/Pro Disabled & Veteran Employer.

Revised 4/2019; 5/2023; 8/2025