CRC Administrative Support SEES 7

Description

Summary:

Under the supervision of the Community Resource Center Director, the CRC Administrative Support position is responsible for several administrative tasks which align with department programs. This position holds a relatively high degree of independence within the framework of the department’s standard operating procedures. The CRC Administrative Support position plays a key role in the department by providing a safe, welcoming and positive environment for staff, clients and visitors. The individual must display initiative, attention to detail, creativity, organization and strong computer skills.

Essential Functions

• Welcome all clients & visitors in a friendly and professional manner.
• Screen clients through our database intake form and make appropriate referrals.
• Provide general case management and support based on client needs.
• Answer all hotline incoming calls, promptly, efficiently and in a courteous manner.
• Route incoming calls, take/send messages accurately and follows up in a timely manner.
• Provides clerical support to management staff including, but not limited to- typing, filing, and translations.
• Order all necessary materials for staff such as office supplies, copier paper etc.
• Contact appropriate vendor when copier in need of repairs.
• Manages all ESOL enrollment.
• Maintain following areas clean and organized while following standard operating procedures; reception desk, waiting area, copier room and ESOL classroom.
• Maintain most common resources stocked, bulletin boards up to date by following standard operations procedures.
• Collect all outgoing mail for drop off at main office and pick up of incoming mail as assigned by supervisor.
• Monitor all data input and manage data clean up initiatives to ensure data accuracy.
• Maintain staff up to date on relevant procedures for the department as the “front door”.
• Ability to create flyers, spreadsheets, signs and other marketing materials such as power point.
• Performs any other duties assigned by direct supervisors or director.
• Maintain and order supplies for the CRC.
  
  

Requirements

Position Skills and Abilities:

• Ability to maintain an organized work environment.
• Ability to work independently and demonstrate high initiative.
• Ability to use thinking and reasoning to solve a problem.
• Ability to perform work accurately and thoroughly during peak time.
• Ability to perform other tasks as assigned in a timely fashion.
• Ability to work with people regardless of their age, gender identity, race, ethnicity, religion.
• Ability to maintain professional when dealing with clients experiencing crisis or mental health.
• Ability to motivate and support other staff to accomplish team and organizational goals.
• Ability to follow a systematic method of performing a task.
• Ability to accept constructive feedback.
• Ability to complete standard clerical tasks.
• Ability to effectively build relationships with customers and co-workers.
• Ability to communicate effectively with others via email, phone or face to face.
• Ability to use Microsoft Office products with little guidance.
• Ability to exhibit a cheerful demeanor toward others.
• Ability to maintain all client and services provided confidential.
• Ability to learn hands on and demonstrate high level of initiative when learning role.
• The trait of being dependable and trustworthy.
  
  

Position Qualifications

• Must be Bilingual in English and Spanish.
• Must have NYS Driver’s License and access to own transportation.
• Minimum of High School diploma.
• Abilities to complete functions listed above.
• Must be proficient in Outlook, Word, Excel and have excellent computer skills.
• Proficiency in various office equipment including computers, phones, software, database, copier, fax machine, etc.
• Must have two years of related experience. Combination of training and/or experience may be considered.
• Ability to lift to approximately 10lbs. and frequent sitting.