Language Services Coordinator

Description

Summary:

Under the guidance and supervision of the Director of Diversity & Language Services, the Coordinator provides language services coordination with the pool of Per Diem Interpreters, Spanish interpretation and translation and community outreach. Interpretation and translation services are provided to community organizations, businesses, groups, or individuals under contract with Ibero.

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

• Identify language services needs within Ibero and in the community.
• Coordinate language services to improve communication with non-English speakers and increase services access.
• Participate in community outreach events and committees promoting Ibero language services.
• Maintains documentation of language services provided.
• Provide professional and accurate Spanish/English interpretation and translation services to assigned community organizations, businesses, groups, or individuals.
• Interpret the dialogue or presentation to deliver the intent of the speaker as it relates to the topic at hand.
• Arrive at appointments on time either in person or virtual or earlier as required by the service requestor.
• Report to the immediate supervisor the time spent providing the interpretation after completing each service.
• Provide individual supervision and support to the pool of per diem interpreters.
• Manage pool of interpretation subcontractors across the Ibero footprint.
• Attends formal and informal training sessions in/outside the agency.
• Other duties as assigned by the supervisor.
  
  

Authority

The employee exercises considerable initiative in setting priorities within the framework of the agency’s policies and procedures. The individual must be resourceful and able to display initiative and understanding of interpersonal relations.

Requirements

Position Qualifications:

Competency Statement(s)

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
• Reliability - The trait of being dependable and trustworthy.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
  
  

Skills And Abilities

• Demonstrated networking and interpersonal skills
• Have at least 40 hours of Medical Interpreter Training or other Interpreter training from an education-accredited organization.
• A minimum of 2 years of experience providing community services coordination.
• Fully bilingual in Spanish and English.
• Proficiency working with software such as Microsoft Office.
• A valid N.Y.S. driver’s license.
• Ability to meet work schedule needs, and periodically travel for training, seminars.
• A combination of training and experience other than the specified, if judged to be adequate for the job, may be accepted by the President and CEO
  
  

Physical Demands

The position does require occasional standing.

By Signing below, I have received, read, understand, and will comply with the above job description:

Employee Signature: ___________________________________ Date: _________________________

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

An Equal Opportunity/Affirmative Action/Pro Disabled & Veteran Employer.

2/26/2025