IT Technician 2

JOB SUMMARY/OBJECTIVE: The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment. 

This position’s specific duties and responsibilities include, but are not limited to:
 

KNOWLEDGE/SKILLS:

• Install and configure hardware and software related to desktop and laptop operating systems. 
• Operating system configuration changes. 
• Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals. 
• Recommend solutions to user problems. 
• Scheduling and executing enterprise desktop and laptop replacements. 
• Provide support and PC/Printer repair services for users locally and remotely. 
• Software Installations. 
• Create and maintain desktop images. 
• Research desktop-related products and services to make recommendations. 
• Interface with users in person, over the telephone or via remote connection. 
• Provides informal training of computer device users. 
• Document and track all work orders in the IT Request DB to assure quality service. 
• Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation. 
• May include other duties as assigned and/or special projects.

SPECIFIC KNOWLEDGE REQUIRED: 

• MS365, MS Office 
• MSQL, MYSQL
• Windows 11 Pro, Windows Server 2019-2025 
• Linux 
• VMWare, Hyper V
• Remote Desktop, Go to Assist
• Backup and Restore Software 
• Antivirus software 
• Cisco IOS, Cisco Meraki Experience preferred. 
• Must have the ability to communicate technical information to nontechnical personnel.  

REQUIRED EDUCATION AND EXPERIENCE:

• Associate degree in computer-related field preferred. 
• A or Network certifications preferred.
    

PHYSICAL REQUIREMENTS: 

• Must be able to lift to 45lbs.
• This position requires frequent walking, standing, and sitting. 

WORK AUTHORIZATION/SECURITY CLEARANCE:

• No special clearances required.

HOURS: 

WHAT WE OFFER:

• 401(k)
• Health, Dental, & Vision Insurance
• Life Insurance
• PTO & Paid Holiday
• Long & Short Disability
• Opportunities for career growth and development.
• A collaborative and dynamic work environment.
• Recognition and rewards for exceptional performance.

MUST BE ABLE TO COMMUTE: 

• Binghamton, NY (Required)

WORK LOCATION:

•  In person

i3/SureScan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.