Customer Care Associate

SUMMARY

Acts as retail area associate include activities such as creating/maintaining a customer-friendly retail environment, ensuring product is displayed according to company guidelines, and ensuring retail area presents a positive, customer-centric image.

ESSENTIAL DUTIES

• Maintains general cleanliness standards, both inside and outside of the store, ensuring fixtures are clean and in good repair, floor is clean and free of clutter, windows are clean and free of unnecessary stickers or signage, and parking lot is free of rubbish daily.
• Processes e-Planogram updates in point-of-sale system to ensure information is always current and available. 
• Ensures ePlanogram updates are completed on time and to plan.
• Ensures all price labels are updated on a weekly basis and conduct regular price label checks, using the hand-held RF scanner
• Reports any issues with price labels back to the Store Leader or Store Co-leader on a timely basis
• Ensure all products within the planogram are forward facing and pulled to the front of the shelf (front and faced)
• Proactively manages any out of stocks and conduct an ‘out of stock’ scan using handheld RF scanner, daily, ensuring stock is always full and on show.
• Reports any potential safety or hazard issues to management.
• Merchandises the store to the highest standard, ensuring all displays are always clearly priced, full of product, front and faced.
• Maintains professional appearance and hygiene; Ensure work uniform and name badge always worn.
• Reads and acts on all retail communication and associated tasks.
• Completes and remains current with all mandatory manufacturing, safety compliance,
  safeguards, and cybersecurity training.

ADDITIONAL DUTIES

• Assists with the annual Store Parts Inventory and periodic inventory events.
• Additional tasks as needed to maintain a customer-centric retail environment

• Other duties assigned by Store Leader or GM.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 2-4 years of experience in a RETAIL environment.
• High School or Diploma, or equivalent
• Demonstrated ability to merchandise products creatively to drive sales
• Highly Organized
• Basic computer skills
• Outgoing personality with a positive approach
• Must be able to work retail hours, which might include nights and/or weekends.

COMPUTER SKILLS:

• Basic computer skills
• Proficient with Email & Communication

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions. and procedure manuals.
• Ability to write simple correspondence.
• Ability to speak, read, and write fluently in English.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driving is essential to the duties, must have and maintain a current valid driver’s license and a clean driving abstract

WORK HOURS:

• Regular Business Hours
• Inventory events may require longer hours.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance; and bend, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds with the assistant of safety gears, equipment, or PPE, and occasionally lift and/or move up to 50 pounds with the assistant of safety gears, equipment, or PPE. Rarely lift up to 100 pounds, requiring assistance from PPE, tools and equipment for items over 60 pounds.

Personal Protective Equipment (PPE) includes back brace, hand, head, foot, eye, face, and body protection.  Goggles/eye protection, gloves, ear plugs, and back brace are provided by the organization and must always be included in their toolbox or workstation.  PPE approved clothing/uniform and footwear, closed-toe, steel toes and slip-resistant soles, worn at all times.

WORK ENVIRONMENT:

The work environmental characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals, fumes or airborne particles; moving mechanical parts, equipment; high precarious places.  Outside weather conditions range from moderate cool to extreme heat and/or humid, wet/rain conditions; risk of electrical shock; explosive; noise level in the work environment is usually moderate.

Salary : $18 - $19