Customer Care Representative

Customer Care Representative (CMO)

📍 Location: Hybrid (Orientation Onsite / Remote Thereafter)

Orientation Address: Honolulu, HI 96819

Work Location: Work From Home - Hawaii

Positions Available: 7

Job Type: Full-Time Contract

Contract Duration: 11/06/2026 - 03/31/2027

Schedule: Monday-Friday, 40 Hours/Week

Training Hours: 7:00 AM - 3:30 PM (Local Time)

Pay Rate

💲 Up to $20/hour

Job Summary

We are seeking Customer Care Representatives (CCR) to join the Caremark Member Operations team. This is a hybrid opportunity requiring onsite attendance for orientation in Honolulu, HI, followed by remote work for training and the duration of the assignment.

As a Customer Care Representative, you will assist members with pharmacy benefit plans through inbound calls. You will answer questions regarding prescription insurance, medication coverage, mail-order prescriptions, and healthcare benefits while delivering exceptional customer service and support.

Orientation Information

Onsite Orientation Date: November 6, 2026

Orientation Address: Honolulu, HI 96819

Orientation Includes:

• New hire orientation
• Equipment distribution
• System access testing
• Computer setup assistance
• Teams meeting verification before training
• Paid setup and orientation time

Work Arrangement

• Orientation: Onsite
• Training: Remote beginning 11/09/2026
• Assignment: Fully Remote after orientation
• Must reside in Hawaii and be local to the Honolulu area

Job Duties

• Handle inbound customer service calls.
• Assist members regarding prescription insurance coverage.
• Explain pharmacy benefits and medication coverage options.
• Answer questions regarding mail-order prescriptions.
• Research member concerns and resolve issues.
• Navigate multiple computer applications simultaneously.
• Review and interpret healthcare benefits information.
• Provide accurate and professional customer support.
• Maintain HIPAA compliance and confidentiality standards.
• Document member interactions appropriately.
• Deliver solutions that improve the member healthcare experience.
• Support various client programs and call types.

Required Qualifications

• Minimum 1 year of customer-facing experience in:
• Call Center
• Customer Service
• Retail
• Hospitality
• Military Service
• Strong computer proficiency with Windows-based applications.
• Ability to multitask while working across multiple screens and systems.
• Ability to speak, listen, research, and resolve customer concerns simultaneously.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Must-Have Skills

• Empathy and active listening.
• Ability to match the caller's pace.
• Strong problem-solving abilities.
• Calm and professional demeanor.
• Excellent phone etiquette.
• Ability to navigate multiple systems and screens simultaneously.
• Strong verbal communication skills.
• Reliability and attendance accountability.

Preferred Qualifications

• Associate degree or equivalent experience.
• 6 months healthcare experience.
• Healthcare customer service experience.
• Strong interpersonal skills.
• Ability to build rapport with customers.
• Strong analytical and troubleshooting abilities.
• Ability to demonstrate patience and confidence when assisting customers.

Education

✅ High School Diploma or GED Required

Work From Home Requirements

• Must live in Hawaii.
• Must be within 75 miles of the Honolulu site.
• Reliable, hardwired internet connection required.
• Minimum internet speed: 25 Mbps Download / 3 Mbps Upload.
• Screenshot of internet speed test must be included with resume.
• Quiet and distraction-free workspace required.
• Ability to be on camera during training and meetings.

Interview Process

• Teams Video Interview Required
• Approximately 30 Minutes
• Camera Must Be On