What are the responsibilities and job description for the Warranty Associate - Automotive Industry position at Hyundai of North Charleston?
Warranty Administrator — Krause Auto Group
Where Your Career Drives Forward
For more than 30 years, the Krause Auto Group has grown into one of the most respected automotive families in the Southeast — and our commitment to people is the reason why. Here, you are never just a number.
We invest in our employees, celebrate individual success, and promote from within across our growing portfolio of 12 worldclass brands:
BMW
What We Offer
As our Warranty Administrator, you will be the backbone of accurate warranty operations. Your role includes:
We proudly maintain a workplace free from discrimination and harassment, providing equal opportunity for all individuals regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.
Where Your Career Drives Forward
For more than 30 years, the Krause Auto Group has grown into one of the most respected automotive families in the Southeast — and our commitment to people is the reason why. Here, you are never just a number.
We invest in our employees, celebrate individual success, and promote from within across our growing portfolio of 12 worldclass brands:
BMW
- Mercedes-Benz
- Ford
- Lincoln
- Hyundai
- Genesis
- Lamborghini
- Aston Martin
- Rolls Royce
- Koenigsegg
- McLaren
- Lotus Spanning four states: Georgia, South Carolina, North Carolina, and Florida.
What We Offer
- FREE Health Insurance option
- 401(k) with company match
- HSA with company-matched contributions
- Dental & Vision plans
- Paid Vacation, Paid Holidays, and PTO
- Career advancement — we promote from within
- Employee discounts on products and services
- Family-owned, people-first culture
- Long-term job security and stability
As our Warranty Administrator, you will be the backbone of accurate warranty operations. Your role includes:
- Booking warranty repair orders and submitting manufacturer claims
- Maintaining receivable schedules and submitting/following up on service contract claims
- Collaborating closely with technicians, service writers, and supervisors
- Coordinating with vendors and manufacturers for parts shipments and receipts
- Communicating with Service Advisors to define warranty claim scope
- Processing and documenting all warranty paperwork accurately
- Arranging parts returns and shipments to factories or distributors
- Reconciling all warranty receivables and working with accounting for payments
- Staying current on factory recalls, updates, bulletins, and procedures
- Maintaining strong relationships with manufacturer warranty reps and aftermarket partners
- Reviewing all warranty repair orders for accuracy and compliance
- Entering correct labor operation codes, failure codes, and all required data
- Ensuring customer deductibles are properly documented and collected
- Reviewing rejected claims and preparing prompt resubmissions
- Tracking all submitted, returned, rejected, and paid claims
- Maintaining physical parts inventory for returns, inspection, and scrap
- Providing weekly claim status reports to the Service Manager
- Reporting any concerns impacting safety, integrity, or dealership operations
- Previous warranty or dealership experience preferred
- High attention to detail
- Strong teamwork and communication skills
- Proficiency in Microsoft Office preferred
- General accounting knowledge preferred
- Availability: Monday through Friday and some Saturdays
- Valid driver’s license with a clean driving record
We proudly maintain a workplace free from discrimination and harassment, providing equal opportunity for all individuals regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.