Patient Registry Representative

Patient Registry Representative

Irvine, CA

Schedule: Standard Hours

Duration: 6-month Contract

Pay: $20-23/hr (W2)

Our client is a globally recognized medical device company. They are seeking a detail-oriented Patient Registry Representative to gather and verify patient data and perform high-volume data entry, comprising approximately 45% of the role's core focus. This position plays a critical part in ensuring the accuracy and integrity of implant patient registry records in a fast-paced, regulated environment.

Essential Functions and Responsibilities

• Collect missing information from external customers including hospital staff and doctor offices
• Review and evaluate patient and event information received; may gather additional data to determine if an event should be forwarded to the Complaint Department
• Perform peer auditing of IPR (Implant Patient Registry) data
• Sort and organize incoming mail by date
• Print and mail Implant Patient ID cards
• Respond to and answer basic patient registry questions
• Participate in projects and may identify potential improvement opportunities to optimize processes for Supervisor review

Within the First 90 Days:

• Develop a solid understanding of team processes and systems
• Achieve proficiency in handling standard workflows independently
• Demonstrate strong time management and organizational skills
• Reduce reliance on supervision while escalating questions appropriately
• Contribute to backlog reduction and productivity goals

Education and Experience

• Associate's degree or equivalent in a related field
• 2-4 years of experience required
• Experience in healthcare, biotechnology, or other regulated industries preferred but not required
• Familiarity with medical terminology preferred
• Previous experience in office administration or customer service preferred

Knowledge and Skills

• Strong computer proficiency and technical aptitude, including MS Office Suite; ability to type 55 wpm accurately
• Excellent data entry and administrative skills with strict attention to detail and accuracy
• Strong organizational and time management skills with the ability to work independently in a high-volume, fast-paced environment
• Effective written and verbal communication skills and strong interpersonal relationship skills
• Self-motivated, dependable, and able to manage confidential information with discretion
• Ability to interact professionally with internal and external customers and provide feedback in a direct, tactful manner
• Must be able to work in a team environment, including inter-departmental teams
• Basic knowledge of complaint, HIPAA, and GDP regulations
• Basic knowledge of medical terminology
• Good problem-solving skills
• Substantial knowledge and understanding of company policies and procedures
• Regulated industry experience is beneficial but not mandatory; the ideal candidate thrives in structured, process-driven environments and adapts quickly to repetitive workflows