Program Assistant

JOB TITLE: Program Assistant

LOCATION: Fully Remote

SCHEDULE: 7:00 AM - 3:30 PM PST

DURATION: 2-Year Contract

PAY: $33-38/hr

In this role, you will support daily operations of customer-focused programs, ensuring efficient coordination, high-quality service delivery, and accurate data management. Key responsibilities include:

• Managing high-volume customer interactions across multiple channels (phone, email, chat)
  
• Supporting program operations, documentation, and reporting activities
  
• Coordinating with internal teams and external vendors to ensure timely service delivery
  
• Maintaining accurate records, databases, and tracking systems
  
• Assisting with process improvements and program efficiency initiatives
  
  
  
  Essential Duties and Job Functions:
  
  
• Provide day-to-day operational support for assigned programs
  
• Process customer requests and inquiries with accuracy and efficiency
  
• Deliver high-quality customer service in a fast-paced, high-volume environment
  
• Maintain and update program documentation, records, and filing systems
  
• Track budgets and assist with reporting and data analysis
  
• Update and manage program databases and spreadsheets
  
• Coordinate with vendors and internal teams to ensure smooth operations
  
• Prepare materials for training sessions, outreach, and program initiatives
  
• Assist in organizing program-related events and activities
  
• Support Program Team Leads, Supervisors, and Advisors with administrative and operational tasks
  
• Identify opportunities to improve workflows and operational processes
  
• Communicate effectively with customers, vendors, and internal stakeholders
  
  
  
  Knowledge & Skills:
  
  
• Strong customer service skills, especially in high-volume or call center environments
  
• Excellent attention to detail and organizational abilities
  
• Ability to manage multiple tasks and priorities simultaneously
  
• Strong communication skills (verbal and written)
  
• Analytical mindset with problem-solving capabilities
  
• Ability to learn quickly and work independently (self-starter)
  
• Proficiency in data entry, spreadsheets, and general computer systems
  
• Experience coordinating across teams and managing workflows
  
  
  
  Education & Experience:
  
  
• High School Diploma required
  
• 1 years of customer service or call center experience (high-volume preferred)
  
  Preferred Qualifications:
  
• Experience in utilities or energy industry
  
• Experience supporting program operations or administrative coordination
  
• Familiarity with CRM systems or customer support tools
  
  

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