Receptionist/Maitre D

Job Summary: The Receptionist serves as the first point of contact for guests and associates at our premium corporate dining location. This role is highly visible and plays a critical part in ensuring smooth daily operations during peak meal service times. The ideal candidate will deliver excellent customer service, maintain a well-organized front desk, and support both administrative and operational functions.

Shift Timing: 6:30 AM-3:00 PM Monday-Friday

Pay: $26.00 per hour

Receptionist Tasks and Responsibilities:

• Greet all guests and associates warmly and professionally.

• Maintain a consistent front desk presence during key service periods.

• Stand in front of the desk during high guest volumes to assist with check-in and door badging.

• Ensure the glass door remains closed during breakfast and lunch service.

• In unattended hours, confirm intercom system is active before leaving and notify the downstairs desk of any absence.

• Politely remind diners to swipe their badge to check in and access the dining area.

• Log names of diners who do not have a badge; include them in the following day’s door count report.

• Record names of internal guests along with their host information.

• Update and resend the required report daily to designated contacts, ensuring it includes non-badged diners from the previous day.

• Maintain a hospitable and welcoming demeanor at all times; the receptionist is not responsible for turning away guests.

• Coordinate daily with the culinary team to update and print accurate signage, including digital displays.

• Input and review invoices weekly with management.

• Post daily sales in the system, reconcile credit card transactions, and track sales data in Excel.

• Keep the front desk clean and free of clutter.

• Ensure the correct weekly menu is displayed at all times.

Dress Code & Appearance:

• Maintain a well-groomed, neat appearance at all times.

• Required dress code:

  • Jacket and pants in muted tones (e.g., grey, navy, dark green, tan)

  • Collared shirt

  • Dress shoes

Supervisory Responsibilities: No direct supervisory responsibilities.

Receptionist Qualifications:

• Prior receptionist, front desk, or guest services experience preferred.

• Professional demeanor with strong interpersonal and communication skills.

• Comfortable using Microsoft Office Suite, especially Excel.

• Strong attention to detail and organizational skills.

• Ability to handle multiple tasks while maintaining a hospitable presence.

Work Location Address: 1 Broadway, New York, NY 10004

ABOUT THE COMPANY

Triple B Hospitality Group (Triple B) is a leader in human-centric hospitality and brings new avenues of value to the industry. Triple B was founded by three seasoned hospitality industry professionals, who are powered by thought leadership grown from frontline roots, focusing on fresh strategies that benefit businesses and broaden their scope of diversity, equity, and inclusion. Triple B founders have a combined 90 years of experience in the service industry, including areas of food service, transit, dining, and supply chain to name a few. Come and experience hospitality the Triple B way and visit us at triplebhospitality.com.