What are the responsibilities and job description for the Loss Prevention Guard position at Hyatt?
Description
Do you maintain your composure under pressure, value dependability, and thrive in a cooperative, team-oriented environment? If so, our Loss Prevention Officer role may be the perfect fit. In this position, you will safeguard the well-being of our guests, associates, and hotel property while ensuring that safety and security measures are consistently upheld.
Responsibilities:
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.
We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We support diversity and inclusion through our mission to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Do you maintain your composure under pressure, value dependability, and thrive in a cooperative, team-oriented environment? If so, our Loss Prevention Officer role may be the perfect fit. In this position, you will safeguard the well-being of our guests, associates, and hotel property while ensuring that safety and security measures are consistently upheld.
Responsibilities:
- Patrol hotel property to ensure the safety of guests, associates, and assets.
- Respond to house calls, assisting guests and employees with safety, security, and operational needs.
- Initiate and follow up on investigations of crimes committed against the hotel or individuals.
- Assist sick or injured guests and employees, ensuring proper documentation and reporting.
- Write incident and accident reports, monitor investigations to timely conclusion, and ensure appropriate follow-up.
- Maintain accurate records including camera monitoring, shift activity logs, and guest/employee interactions.
- Assist supervisors in checking alarm systems, fire safety systems, and monitoring building security.
- Prior experience in security, law enforcement, or hospitality preferred.
- Strong interpersonal and customer service skills with a calm, professional demeanor.
- Ability to remain dependable and reliable in high-pressure situations.
- Knowledge of safety and emergency procedures.
- Detail-oriented with strong organizational and documentation skills.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) program with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.
We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We support diversity and inclusion through our mission to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.