What are the responsibilities and job description for the Front Office Control Clerk / Front Office Lead position at Hyatt Regency?
Organization- Hyatt Regency Aruba Resort, Spa and Casino
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerks ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Control Clerks must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training. Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
Qualifications
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerks ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Control Clerks must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training. Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Experience and thorough understanding of Front Office Operations.