Spa Coordinator

Summary:

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Spa Coordinator is responsible for providing exceptional guest service while ensuring the efficient daily operation of the hotel spa. This role serves as the primary point of contact for guests, managing appointments, coordinating schedules, promoting spa services, handling administrative duties, and supporting spa staff to create a seamless and relaxing guest experience. This role also assists with the wellness program and is the liaison between hotel and members.

Key Responsibilities

Guest Services

• Welcome guests and provide a warm, professional, and personalized spa experience.
• Assist guests with booking appointments and selecting spa treatments and packages.
• Address guest inquiries regarding spa services, products, pricing, and facility amenities.
• Handle guest concerns and resolve issues promptly and professionally.
• Ensure guest confidentiality and maintain a high level of customer service at all times.

Scheduling & Reservations

• Manage spa reservations using the spa management system.
• Coordinate therapist and technician schedules to maximize efficiency and service quality.
• Confirm appointments, process modifications, and manage cancellations according to spa policies.
• Monitor daily booking levels and recommend strategies to optimize occupancy.

Administrative Support

• Process payments, prepare daily reports, and maintain accurate records.
• Maintain guest profiles and update client information in the reservation system.
• Assist with inventory tracking and ordering of spa supplies and retail products.
• Support payroll, scheduling, and operational documentation as needed.

Retail & Revenue Generation

• Promote spa treatments, wellness programs, and retail products.
• Recommend services and products based on guest needs.
• Assist in achieving spa revenue goals through upselling and cross-selling opportunities.
• Maintain attractive retail displays and ensure product availability.

Operational Support

• Coordinate communication between spa staff, hotel departments, and guests.
• Ensure treatment rooms, reception areas, and guest facilities meet cleanliness and presentation standards.
• Follow all hotel policies, safety procedures, and health regulations.

Support special events, promotions, and wellness programs hosted by the spa and wellness membership program

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Wage Information:

The salary range for this position is $24.00 to $31.20. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

This is not your typical career opportunity. This is the Hyatt Touch.

• High school diploma or equivalent required; hospitality, business, or wellness-related education preferred.
• Previous experience in a spa, hotel, hospitality, or customer service environment preferred.
• Proficiency with reservation and point-of-sale systems.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Skills & Competencies

• Exceptional customer service skills
• Strong attention to detail
• Scheduling and coordination expertise
• Sales and upselling abilities
• Time management and organization
• Problem-solving and conflict resolution
• Team collaboration and communication
• Proficiency in Microsoft Office and spa booking software

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to work in a fast-paced hospitality environment.
• Must be able to work weekends and holidays

The Spa Coordinator plays a key role in delivering exceptional wellness experiences, ensuring every guest receives outstanding service while supporting the overall success and profitability of the hotel spa.