What are the responsibilities and job description for the Spa Coordinator position at Willows Lodge?
The Spa at Willows Lodge
Position Overview
The Spa Coordinator is the heartbeat of our front desk and guest experience. This role supports daily spa operations by welcoming guests, managing appointments, assisting therapists and estheticians, and maintaining a clean, organized, and calm spa environment. We are looking for a reliable, professional, and service-driven individual who thrives in a fast-paced luxury spa setting.
Key Responsibilities
- Greet guests warmly and professionally; check guests in and out of spa services
- Answer phones, respond to guest inquiries, and book spa appointments accurately
- Maintain knowledge of spa services, treatments, memberships, and retail offerings
- Provide exceptional guest service before, during, and after treatments
- Assist therapists with odds and ends as needed to support smooth service flow
- Maintain front desk organization, including daily paperwork and schedules
- Support retail sales and recommend skincare products when appropriate
- Clean and restock locker rooms throughout the day to spa standards
- Drop off and manage laundry as needed
- Ensure spa policies and procedures are followed
- Communicate clearly with therapists and leadership regarding guest needs and schedule changes
- Assist with opening and closing duties of the spa
Qualifications
- Previous spa, hotel, or customer service experience preferred
- Knowledge of skincare and spa treatments is a strong plus
- Strong communication and multitasking skills
- Professional appearance and positive attitude
- Ability to stay calm and organized in a busy environment
- Team player willing to step in where needed
- Comfortable standing for long periods and performing light cleaning/lifting
Schedule Requirements
- Must be available to work nights, weekends, and holidays as required
- Part-time and/or full-time availability considered based on business needs
What We Offer
- A supportive and professional spa environment
- Opportunities to learn and grow within a luxury spa setting
- Employee discounts on spa services and retail
- Competitive hourly pay based on experience
Pay: $26.00 - $26.78 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $26 - $27