Guest Services Host|Full-time- Year-round

At Hyatt, we believe our guests choose our property because of our caring and attentive colleagues who are committed to delivering meaningful experiences through authentic hospitality. As a Guest Services Host, you’ll be one of the first and last interactions our guests have on property—offering a warm welcome, genuine farewell, and thoughtful assistance throughout their stay.

This guest-facing role is ideal for someone who enjoys engaging with people, staying active, and creating a seamless experience for travelers. You’ll assist with luggage handling, transportation coordination, and sharing resort or local knowledge.

Key Responsibilities

• Greet guests with warmth and professionalism upon arrival and departure

• Assist guests with luggage handling and storage

• Provide directions, resort information, and local recommendations

• Coordinate transportation and assist with valet and shuttle services when needed

• Maintain cleanliness and organization of the bell stand, lobby, and guest entry areas

• Collaborate with the Front Office, Valet, and Concierge teams to deliver a seamless guest experience

• Excellent communication and interpersonal skills

• A positive, team-oriented attitude with a passion for hospitality

• Ability to lift, carry, and move luggage or other items (up to 75 lbs)

• Comfortable working in outdoor conditions for extended periods

• Must be at least 18 years of age

• Valid Driver’s License required

• Previous guest service or hotel experience preferred

• Ability to work a flexible schedule including weekends, evenings, and holidays

• Additionally, this position will require a rotation of two overnight shifts.
  • This shift recieves 100% of tips
  • An increase of $1.00 per hour

Full-Time Colleague Benefits Include:

• Health, dental, and vision insurance after 30 days

• 401(k) with company match

• 12 complimentary hotel nights per year at Hyatt hotels worldwide

• Discounted Friends & Family room rates at Hyatt properties globally

• Free colleague meals during shifts

• Employee Assistance Program (EAP)

• Up to $2,000 annually in Wellness and Educational Reimbursement

• Team celebrations, recognition programs, and career development opportunities

Our Values
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Equal Opportunity Employment
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.